Warranty Guide

What is not covered
The end-user is responsible for a one-time service
inspection fee at current published rates if, after a
complaint of leakage, a VELUX-authorized technician
determines that the Covered Product was not installed
strictly in accordance with VELUX deck mounted skylight
and related flashing installation instructions or if the water
penetration is not related to the skylight installation.
“Leak” within the meaning of this warranty requires the
penetration of water in liquid form through or between
the Covered Product (skylight) and roof deck caused by
the installation of the Covered Product in accordance with
VELUX deck or curb mounted skylight and related flashing
installation instructions. Condensation on a Covered
Product, which may occur as a natural result of humidity
within a building or a variation between indoor and
outdoor temperatures, is not a “leak,” is not covered by this
warranty and is specifically excluded.
This warranty does not cover, and specifically excludes,
any leaks to a Covered Product due to any of the following:
re-roofing without re-wrapping using VELUX adhesive
skylight underlayment and VELUX approved and related
flashing, a venting Covered Product left open during rain or
other forms of precipitation, moisture penetration at seams
in the roof deck, incorrect installation of the product,
rough opening sizes other than those called out in VELUX
deck mounted skylight installation instructions, improper
maintenance of the product or installation, accidents
including but not limited to accidental glass breakage,
abuse, misuse, faulty building construction or design, acts
of God, products subject to conditions outside their design
limitations, corrosive environmental factors including
chlorine and acid rain, or any other factor unrelated to the
original installation of the Covered Product.
In cases of extreme snow or large roof areas above
the skylight, a water diverter should be considered. A
water diverter is required for roof pitches from 45˚ to
60˚ utilizing ECL flashings. Refer to related skylight and
flashing instruction manuals for proper installation. In case
of flood and water overflowing the roof or skylight, this is
considered acts of God and is not covered by
our warranties.
Disclaimer of all other
warranties
THIS WARRANTY PROVIDES THE EXCLUSIVE REMEDIES
ON THE INSTALLATION OF THE COVERED PRODUCTS.
ALL OTHER WARRANTIES ON THE INSTALLATION OF
THE COVERED PRODUCTS ARE HEREBY DISCLAIMED.
THIS WARRANTY IS A FULLY INTEGRATED DOCUMENT.
ANY ALTERATION OR ADDITION TO THIS WARRANTY
MUST BE IN WRITING, REFER SPECIFICALLY TO THIS
WARRANTY, AND MUST BE MADE BY AN AUTHORIZED
OFFICER OF VELUX. NO ALTERATION OR ADDITION TO
THIS WARRANTY CAN BE MADE BY A VELUX DEALER.
Exclusions of damages
IN NO EVENT SHALL VELUX BE LIABLE FOR INDIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE
DAMAGES RESULTING FROM THE INSTALLATION OF
COVERED PRODUCTS. IN THE EVENT THAT VELUX
CANNOT REINSTALL OR REPLACE A COVERED PRODUCT
WITHIN A REASONABLE TIME, THE END-USER’S
EXCLUSIVE REMEDY IS THE REASONABLE COST OF ONE
(1) REINSTALLATION OF THE COVERED PRODUCT NOT
TO EXCEED $1,000.00.
Some States do not allow the exclusion or limitation
of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
FCM, VCM and VCE are installed with site built curbs,
these need to be built and installed according to our
curb mounted skylight installation instructions. If these
skylight curbs are not built according to our instructions,
with an outside curb dimension matching the skylight,
secured properly to the roof deck or curb, use of adhesive
underlayment and the use of related VELUX flashings,
warranty may not be valid.
10-year “No Leak” installation limited warranty
10-year “No Leak” installation limited warranty