Warranty Guide

10-year “No Leak”
installation limited warranty
This Warranty applies to the original installation of
the following VELUX models (series A21) installed on
residential buildings, which are identifiable by the product
code and size designations:
Deck mounted skylights (sold after January 1, 2010)
• FS skylights and related flashings*
• VS skylights and related flashings*
• VSE skylights and related flashings*
• Size designation beginning with A, C, D, M, S
Example: FS MO6 or EDL M06 (the “Covered Products”)
* Flashing kits EDL, EDW, EDM, EKL, EKW Installed according to our
instructions and pitch requirements
Curb mounted skylights (sold after April 15, 2011)
• FCM skylight and related flashings**
• VCM skylights and related flashings**
• VCE skylights and related flashings**
Example: FCM 2246 or ECL 2246 with adhesive skylight
underlayment (the “Covered Products”)
** Flashing kits ECL, ECW Installed according to our instructions
and pitch requirements
This warranty is separate from, and in addition to, VELUX
limited specific product warranty on the Covered Products.
For a period of ten (10) years from the date of original
purchase of a Covered Product, VELUX warrants that no
water will leak through the installed Covered Product or
between the installed Covered Product and the roof deck,
provided that the Covered Product is installed strictly in
accordance with VELUX deck or curb mounted skylight
and related flashing installation instructions. If there is
any water leakage through the installed Covered Product
or between the installed Covered Product and the roof
deck during the warranty period, VELUX will, at its option:
(i) repair or reinstall the Covered Product at its cost and
expense; (ii) remove the Covered Product and install in its
place a VELUX product of the same or similar model; or (iii)
reimburse the original end-user
(a)
the reasonable cost of
one (1) reinstallation of the Covered Product not to
exceed $1,000.00.
If the date of original purchase cannot be established, the
ten (10) year warranty period shall be deemed to begin
on the date of manufacture as indicated on the Covered
Product. Any reinstallation or replacement of a Covered
Product shall not extend the original warranty period
provided herein.
(a) End-user means the natural or legal entity or person who owns the product and has
not acquired it with a view to reselling or installing it in the course of a business.
How to obtain warranty
protection
If you have concerns with your VELUX skylight installation,
please contact your builder, remodeler or installer, who
should inspect the skylight and installation to verify that
installation is according to our instructions.
We find most of the concerns by consumers are resolved in
this step.
If there is still a concern, have the builder, remodeler or
installer contact VELUX customer service department
directly at:
VELUX America Inc.
PO Box 5001 • Greenwood, SC 29648-5001
Tel 1-800-88-VELUX • [e-mail]
So that VELUX can provide the best response possible,
please include the following information when
contacting us:
• Your name, address, and phone number.
• A description of the product and the product model
number (located on the identification label attached to
each product).
• A description of the product concern.
• Details of attempts to address concern.
A trained customer service team member will work to
solve your concern over the phone. In many cases, we solve
concerns over the phone without the inconvenience of an
on-site visit.
It is the responsibility of the end user to mitigate and
minimize water damage or any other damage that a
Covered Product may cause.
10-year “No Leak” installation limited warranty
10-year “No Leak” installation limited warranty