Warranty Guide

result of accident, including but not limited to accidental
glass breakage, dome breakage or crazing, problems due
to water penetration such as ice damming not resulting
from default in a VELUX product, abuse, misuse, faulty
building construction or design, improper or insucient
handling, alterations of the Covered Products or addition
of non-approved components, applications in areas of high
humidity, areas without proper or adequate ventilation
or humidity control, acts of God, products subjected
to conditions outside their design limitations, minor
imperfections in glass or plastic components that do
not aect the product in performance or obscure vision;
minor variations in glass or plastic coloration; damage
caused by adverse local conditions such as corrosive
environmental factors including acid rain, hard water and
sediment or lime precipitate in water heating system tanks;
variations in wood grain or color; wood rot due to improper
maintenance or installation.
Normal wear and tear is not covered by this warranty,
nor are problems arising from failure to properly maintain
the product. Glass corrosion as a result of standing water
and debris on glass are not covered by this warranty.
Condensation on roof windows and skylights and any
related water damage which may occur as a natural result
of humidity within a building or a variation between indoor/
outdoor temperatures is not a defect and will not be
covered by this warranty. The warranty on insulated glass
is void if any film is applied to the glass surface.
Custom painted skylights, roof windows, VELUX SUN
TUNNEL™ skylights and flashings are not covered by
this warranty.
Disclaimer of all other
warranties
THIS WARRANTY PROVIDES EXCLUSIVE REMEDIES
AND IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED
WARRANTIES, INCLUDING BUT NOT LIMITED TO
THE WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. ALL OTHER
WARRANTIES ARE HEREBY DISCLAIMED UNLESS
PROHIBITED BY APPLICABLE LAW.
THIS WARRANTY IS A FULLY INTEGRATED DOCUMENT.
ANY ALTERATION OR ADDITION TO THIS WARRANTY
MUST BE IN WRITING, REFER SPECIFICALLY TO THIS
WARRANTY, AND MUST BE MADE BY AN AUTHORIZED
OFFICER OF VELUX. NO ALTERATION OR ADDITION TO
THIS WARRANTY CAN BE MADE BY A VELUX DEALER.
Exclusions of damages
IN NO EVENT SHALL VELUX BE LIABLE FOR INDIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE
DAMAGES. IN THE EVENT THAT VELUX CANNOT
REPLACE OR REPAIR A COVERED PRODUCT WITHIN
A REASONABLE TIME, THE END-USER’S EXCLUSIVE
REMEDY IS A FULL REFUND OF THE ORIGINAL
PURCHASE PRICE OF THE COVERED PRODUCT.
Some states do not allow the exclusion or limitation
of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Need help
In the event that you need our help, please contact your
VELUX dealer or contact us directly:
VELUX America Inc.
PO Box 5001 • Greenwood, SC 29648-5001
Tel 1-800-88-VELUX
So that we can provide the best response possible, please
include the following information in writing:
• Your name, address, and phone number.
• A description of the product and the product model
number (located on the identification label attached to
each product).
• A description of the product concern.
• Details of attempts to address concern.
Specific limited product warranty
Specific limited product warranty