Use and Care Manual

10 YEAR “NO LEAK” WARRANTY
Our deck-mounted skylights come with an
industry first 10-year “No Leak” warranty
installation that covers correct skylight and
appropriate flashing installations (product
and labor) against leaks, no matter who
installs the skylight. For important details
about this outstanding, please see our
warranty brochure.
We believe the best guarantee is the one you
never have to use, therefore, we build quality
into every product. We do oer the VELUX
20/10/5 year limited product warranty for
specific product coverage issues. However, this
limited warranty does not apply to VELUX
products purchased prior to January 1, 2010.
You can download our
VELUX Warranty (PDF)
or call us toll-free at 1-800-88-VELUX for a
printed copy.
HAIL WARRANTY
For a period of ten (10) years from the date
of purchase after January 1, 2014, VELUX
warrants to the end-user that VELUX
Skylights that include the Clean, Quiet and
Safe glass will not crack or break because
of hail.
This specific hail warranty is only available
for VELUX skylights manufactured with
Clean, Quiet & Safe glass only.
HOW TO OBTAIN WARRANTY
PROTECTION:
If you have concerns with your VELUX
skylight installation, please contact your
builder, remodeler, or installer, who should
inspect the skylight and installation to
verify that installation is according to
VELUX instructions.
We find most of the concerns by consumers
can easily be resolved in this step.However,
if there is still a concern, have the builder,
remodeler or installer contact VELUX customer
service directly.
Prefer to request Technical Assistance
online? Great!
Contact our After Sales &
Technical Support Team.
For the VELUX team to take appropriate
measures and response, we ask that the
following information be provided in any
outreach around these matters:
• Your name, address, and phone number
• A description of the product and the
product model number (located on
the identification label attached to
each product)
• A description of the product concern
• Details of any attempts to address concern
• A trained technical support team member
will work to solve your concern over the
phone. In many cases, we can identify and
solve concerns over the phone without the
inconvenience of an on-site visit.
Remember, it is the responsibility of the end
user to mitigate and minimize water damage
or other damage that a covered VELUX
product may cause. Our team is passionate
about customer service and will work to
address any issues. We believe our superior
products should come with superior customer
service, too.
05 Productand CustomerSupport
15