Use and Care Manual

We hope you will enjoy your skylight for
years to come but we know things happen.
Inclement weather, reroofing, accidents or
even remodeling and replacement issues.
There are so many reasons you may need
support to ensure your skylight stays in
tip-top shape. Don’t worry; VELUX has you
covered! With our industry leading No-Leak
warranty or our team of customer care
experts, we’re here to help.
CUSTOMER SERVICE
For general customer support or assistance
ordering replacement or accessory parts,
reach out to the customer service team.
Our team is available via chat or phone at
800-888-3589 Mon-Fri 7:30-8AM EST
and Sat 9-5PM EST or you can email via
our website.
TECH SUPPORT
For questions regarding product installation,
programming remotes, maintenance, warranty
repairs, etc reach out to our technical support
team at 1-800-888-0361. The team is
available Mon-Thur 8am-7pm EST and Fridays
from 8am-5:30pm EST.
REGISTERING YOUR SKYLIGHT:
Remember to always register your product(s)
to stay in the know.
WARRANTY INFORMATION:
As the world leader in roof windows and
skylights, we stand behind our products with
an industry-leading warranty; it’s been a
commitment we’ve kept for over 75 years.
05 Product
and Customer
Support
05 Product and Customer Support
14