Warranty

VELUX products with a 20 year
limited warranty
VELUX insulating glass
(b)(c)
For a period of (20) twenty years from the date of purchase, VELUX warrants to the
end-user
(a)
that the insulated glass unit in VELUX skylights will not develop a material
obstruction of vision due to a failure of the glass seal. If a seal failure is brought to our
attention during this time period, VELUX will, at its option, 1) provide a replacement
pane delivered free of charge to the original point of purchase or to the end-user, 2)
provide a replacement roof window or skylight product with an insulated unit deliv-
ered free of charge to the original point of purchase or to the end-user, or 3) refund
the end-user the original purchase price.
VELUX SUN TUNNEL™ skylight rigid tunnel
For a period of (20) twenty years from the date of purchase, VELUX warrants to the
end-user that the reflection-enhanced material in the SUN TUNNEL skylight shall
be free from defects in material and workmanship and correspond to the agreed
materials properties. VELUX guarantees that the material under normal interior envi-
ronmental conditions will not splinter, yellow, darken, peel-o, blister, crack or develop
any other surface deterioration reducing the reflectivity when used as instructed in
the VELUX product instructions. If a defect is found during this period, VELUX will, at
its option: 1) provide a replacement component delivered free of charge to the original
point of purchase or to the end-user, or 2) repair the component without charge for
material or labor.
(a) End-user means the natural or legal entity or person who owns the product and has not acquired
it with a view to reselling or installing it in the course of a business.
(b) VELUX Modular Skylights (VMS) and roof windows are covered under a separate limited warran-
ty and are not covered by this Limited Warranty.
(c) The components of insulated glass, electric control systems including motorized operators and
rain sensors, and blinds (pleated shades, venetian blinds, roller shades, lightblock shades, and awning
blinds) are covered under a separate warranty from the roof window or skylight as described by this
limited warranty.
VELUX products with a 15 year warranty
VELUX polycarbonate skylights
(d)
For a period of (15) fifteen years from the date of purchase, VELUX warrants to the
end-user that VELUX polycarbonate skylights (Models CD-, CE-, CT-, CG-, CH- and
CJ-) will be free from defects in material, workmanship, and that no water will leak
through the installed VELUX polycarbonate skylight, which includes coverage against
cracking or crazing of the polycarbonate material that would result in a water leak.
If a VELUX polycarbonate skylight is found to be defective during this time period,
VELUX will, at its option: 1) provide a replacement component, a replacement skylight
delivered free of charge to the original point of purchase or to the end-user, 2) repair
the skylight without charge for material or labor, or 3) refund the end-user the original
purchase price.
What is not covered by the Polycarbonate Limited Warranty?
In no event shall VELUX be liable if the source of the leakage of water is determined
to have entered through the interface of the curb to the roof or flashing details of the
curb. Curbs must be flashed according to roofing material manufacturers specifi-
cations. In no event shall VELUX be liable if the source of the leakage of water is
determined to have entered through cracking or crazing of the polycarbonate material
resulting from abuse, acts of God, misuse, faulty building construction or design,
improper or insucient handling, or ice damming not resulting from a defect in the
VELUX product. Condensation on polycarbonate skylights and related water damage,
which may occur as a natural result of humidity within a building or a variation
between indoor/outdoor temperatures is not a defect and will not be covered by this
warranty. Normal aging of the surfaces resulting from weathering or eects caused by
atmospheric, or environmental conditions, or corrosive substances including, but not
limited to, those found in cleaning agents that may cause physical reaction with the
components of the skylight are not covered by this warranty.
VELUX polycarbonate skylights glazing material - hail breakage
limited warranty
For a period of fifteen (15) years from the date of purchase, VELUX warrants to the
end-user
(a)
that VELUX Polycarbonate Skylights will not crack or break due to hail.
If VELUX, (i) verifies that the VELUX Polycarbonate Skylight subject to this Limited
Warranty is cracked or broken as a result of hail, and (ii) confirms the occurrence
of hail from the National Weather Service for the appropriate location of original
installation, VELUX will, at its option: (1) provide a replacement product or (2) refund
to the end-user the original purchase price of the VELUX skylight in question paid by
the end-user.
What is not covered by the Hail Breakage Limited Warranty?
This limited warranty for hail breakage on VELUX polycarbonate skylights exclude the
following: (1) Normal aging, discoloration or deterioration of the components resulting
from weathering, pollution, dirt or eects caused by atmospheric or environmental
conditions,(2) damages caused by hail stones measuring greater than 2” in diameter,
(3) damages caused due to exposure to acid, or chemicals, or corrosive substances
including, but not limited to, those found in cleaning agents that may cause physical
reaction with the components of the skylight, (4) reinstallation labor or other
consequential damages, (5) dents, cosmetic, superficial or other damages that do not
inhibit the reasonable operation or serviceability of the skylight in which the VELUX
Polycarbonate Skylight Glazing material is installed, (6) transportation costs required
to deliver a replacement product to the original point of purchase or the end-user.
This limited hail breakage warranty applies solely to cracks or breaks to the VELUX
Polycarbonate Skylight Glazing material only specifically caused by hail and not by
any other cause of damage to the glazing material or skylight as verified by VELUX.
VELUX acrylic and polycarbonate skylight integral metal frames
(c)
For a period of (15) fifteen years from the date of purchase, VELUX warrants to the
end-user that VELUX acrylic and polycarbonate skylights (Models CD-, CT-, and CH-)
will be free of any manufacturers defect or deterioration of the aluminum metal
frames. If a defect or deterioration in a VELUX acrylic or polycarbonate skylight alu-
minum metal frame is brought to our attention during this time period, VELUX will, at
its option, 1) provide a replacement component or skylight delivered free of charge to
the original point of purchase or to the end-user, 2) repair the skylight frame without
charge for material or labor, or 3) refund the end-user the original purchase price.
What is not covered by the Metal Frames Limited Warranty?
Normal aging of the metal surface resulting from weathering or eects caused by
atmospheric, or environmental conditions, or corrosive materials are not covered by
this warranty.
(a) End-user means the natural or legal entity or person who owns the product and has not acquired
it with a view to reselling or installing it in the course of a business.
(c) VELUX acrylic and polycarbonate skylight model CD- refers to specific models CD1, CD2, CD3,
and CD4; model CT- refers to specific models CT1, CT2, and CT3; model CH- refers to specific models
CH1 and CH2.
(d) VELUX polycarbonate skylight model CD- refers to specific models CD1, CD2, CD3, and CD4;
model CE- refers to specific models CE1, CE2, CE3 and CE4; model CT- refers to specific models
CT1, CT2, and CT3; model CG- refers to specific models CG1, and CG2; model CH- refers to specific
models CH1 and CH2; Model CJ- refers to specific models CJ1 and CJ2. VELUX skylight model CDS
is covered by a separate limited warranty and is not covered by this limited warranty.
VELUX products with a 10 year
limited warranty
VELUX roof windows, skylights, SUN TUNNEL skylights,
and flashing
(c)(d)
For a period of (10) ten years from the date of purchase, VELUX warrants to the
end-user that VELUX roof windows, glass skylights, VELUX modular skylight (VMS),
SUN TUNNEL skylights, and flashing will be free from defects in material and work-
manship. If a VELUX roof window, skylight, VMS, SUN TUNNEL skylight, or flashing
product is found to be defective during this time period, VELUX will, at its option: 1)
provide a replacement component or a replacement roof window, skylight, VMS, SUN
TUNNEL skylight, or flashing product delivered free of charge to the original point of
purchase or to the end-user, 2) repair the roof window, skylight, VMS, SUN TUNNEL
skylight or flashing without charge for material or labor, or 3) refund the end-user the
original purchase price.
Hail breakage warranty for VELUX skylights with Clean, Quiet &
Safe glass only
For a period of ten (10) years from the date of purchase after January 1, 2014, VELUX
warrants to the end-user
(a)
that VELUX Skylights with Clean, Quiet and Safe glass on-
ly
(b)
will not crack or break because of hail. If VELUX, (i) verifies that the Clean, Quiet
and Safe glass on any VELUX Skylight subject to this Limited Warranty is cracked or
broken as a result of hail, and (ii) confirms the occurrence of hail from the National
Weather Service for the appropriate location of original installation, VELUX will, at
its option: (1) provide a replacement pane, (2) provide a replacement skylight with an
insulated pane, or (3) refund to the end-user the original purchase price of the VELUX
skylight in question paid by the end-user.
VELUX Warranty
What is not covered
The end-user is responsible for a one-time service inspection fee at current published
rates if, after a complaint of leakage, a VELUX-authorized technician determines that
the Covered Product was not installed strictly in accordance with VELUX deck mounted
skylight and related flashing installation instructions or if the water penetration is not
related to the skylight installation.
“Leak” within the meaning of this warranty requires the penetration of water in liquid
form through or between the Covered Product (skylight) and roof deck caused by the
installation of the Covered Product in accordance with VELUX deck or curb mounted
skylight and related flashing installation instructions. Condensation on a Covered Product,
which may occur as a natural result of humidity within a building or a variation between
indoor and outdoor temperatures, is not a “leak,” is not covered by this warranty and is
specifically excluded.
This warranty does not cover, and specifically excludes, any leaks to a Covered Product
due to any of the following: re-roofing without re-wrapping using VELUX adhesive skylight
underlayment and VELUX approved and related flashing, a venting Covered Product left
open during rain or other forms of precipitation, moisture penetration at seams in the roof
deck, incorrect installation of the product, rough opening sizes other than those called out
in VELUX deck mounted skylight installation instructions, improper maintenance of the
product or installation, accidents including but not limited to accidental glass breakage,
abuse, misuse, faulty building construction or design, acts of God, products subject to
conditions outside their design limitations, corrosive environmental factors including
chlorine and acid rain, or any other factor unrelated to the original installation of the
Covered Product.
In cases of extreme snow or large roof areas above the skylight, a water diverter should
be considered. A water diverter is required for roof pitches from 45˚ to 60˚ utilizing ECL
flashings. Refer to related skylight and flashing instruction manuals for proper installation.
In case of flood and water overflowing the roof or skylight, this is considered acts of God
and is not covered by our warranties.
FCM, VCM and VCE are installed with site built curbs, these need to be built and installed
according to our curb mounted skylight installation instructions. If these skylight curbs
are not built according to our instructions, with an outside curb dimension matching the
skylight, secured properly to the roof deck or curb, use of adhesive underlayment and the
use of related VELUX flashings, warranty may not be valid.
Disclaimer of all other warranties
THIS WARRANTY APPLIES ONLY TO THE INSTALLATION OF COVERED PRODUCTS
AND PROVIDES THE EXCLUSIVE REMEDIES ON THE INSTALLATION OF THE COVERED
PRODUCTS. THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED
WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY APPLICABLE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALL OTHER
WARRANTIES ON THE INSTALLATION OF THE COVERED PRODUCTS ARE HEREBY
DISCLAIMED UNLESS PROHIBITED BY APPLICABLE LAW.
THIS WARRANTY IS A FULLY INTEGRATED DOCUMENT. ANY ALTERATION OR
ADDITION TO THIS WARRANTY MUST BE IN WRITING, REFER SPECIFICALLY TO
THIS WARRANTY, AND MUST BE MADE BY AN AUTHORIZED OFFICER OF VELUX. NO
ALTERATION OR ADDITION TO THIS WARRANTY CAN BE MADE BY A VELUX DEALER.
Exclusions of damages
IN NO EVENT SHALL VELUX BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES RESULTING FROM THE INSTALLATION OF
COVERED PRODUCTS. IN THE EVENT THAT VELUX CANNOT REINSTALL OR REPLACE
A COVERED PRODUCT WITHIN A REASONABLE TIME, THE END-USER’S EXCLUSIVE
REMEDY IS THE REASONABLE COST OF ONE (1) REINSTALLATION OF THE COVERED
PRODUCT NOT TO EXCEED $1,000.00.
Some States do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
Warranty claim procedure
Thank you for reviewing the VELUX America LLC. warranty procedure. It is our desire
to handle any concerns on a VELUX product or installation in an ecient manner. To
assist you in the process we have set up the following procedure to guide our valuable
customers.
With 75 years of experience producing skylights, we have found that the most frequent
problem regarding product concerns relates to proper installation. Thus, the first step
of the warranty procedure is to verify with your builder, installer or remodeler that the
installation of your VELUX product was completed according to the relevant VELUX
instructions, thus:
If you have concerns with your VELUX product or installation, please contact your
builder, remodeler or installer, who should inspect the product and installation to
verify that installation is according to our instructions.
We find that most of the concerns by consumers are resolved in this step.
(if necessary)
If there is a concern following Step 1, have the builder, remodeler or installer
contact VELUX customer service department directly at:
VELUX America LLC
PO Box 5001 • Greenwood, SC 29648-5001
Tel 1-800-88-VELUX • [e-mail]
So that VELUX can provide the best response possible, please include the
following information when contacting us:
• Your name, address, and phone number.
• A description of the product and the product model number (located on the
identification label attached to each product).
• A description of the product concern.
• Details of attempts to address concern.
Once you have contacted VELUX customer service department, you may be asked
to complete a product information form. The form will be emailed or faxed and
helps expedite your service request.
Upon completion of the product information form, the call is escalated to our
technical service department. This department is comprised of technical experts
with years of experience handling product and installation concerns. Our technical
service department will try to resolve your issue over the phone or provide parts
as outlined in our limited warranty. Additional product installation information
may be requested before proceeding further.
If our technical service department cannot solve the concern, a VELUX Solutions
service contractor will schedule an appointment for an on-site visit. We do request
the builder, remodeler or installer also join us on this call. This contractor will
evaluate the problem and provide either on-site repair or a plan for resolution. In
some cases the resolution involves the builder, installer or remodeler re-installing
the product in accordance with our installation procedures. Please note that if it
is determined on an on-site visit that the installing contractor incorrectly installed
the VELUX product, then an on-site service visit fee will be charged. Thus, Step 1
of this procedure is critical.
In some cases the solution can only be determined by an on-site visit. In these cas-
es additional spare parts may need to be ordered from our factory and a follow-up
on-site visit may be necessary.
VELUX may, in its sole discretion, amend or revise this warranty. Please go to
www.veluxusa.com/warranty for VELUX most updated warranty claim procedure
information.
Thank you in advance for purchasing VELUX products. We want you to know that
the overwhelming majority of VELUX customers never need to involve themselves
in this process but we hope this overview helps you understand how we would
solve a concern regarding an installed VELUX product.
Warranty - The VELUX promise 1
XUS 20194 - 0318
Warranty - The VELUX promise4