Warranty Guide

What is not covered
The end-user is responsible for a one-time service inspection fee at current published
rates if, after a complaint of leakage, a VELUX-authorized technician determines that
the Covered Product was not installed strictly in accordance with VELUX deck mounted
skylight and related flashing installation instructions or if the water penetration is not
related to the skylight installation.
“Leak” within the meaning of this warranty requires the penetration of water in liquid
form through or between the Covered Product (skylight) and roof deck caused by the
installation of the Covered Product in accordance with VELUX deck or curb mounted
skylight and related flashing installation instructions. Condensation on a Covered Product,
which may occur as a natural result of humidity within a building or a variation between
indoor and outdoor temperatures, is not a “leak,” is not covered by this warranty and is
specifically excluded.
This warranty does not cover, and specifically excludes, any leaks to a Covered Product
due to any of the following: re-roofing without re-wrapping using VELUX adhesive skylight
underlayment and VELUX approved and related flashing, a venting Covered Product left
open during rain or other forms of precipitation, moisture penetration at seams in the roof
deck, incorrect installation of the product, rough opening sizes other than those called out
in VELUX deck mounted skylight installation instructions, improper maintenance of the
product or installation, accidents including but not limited to accidental glass breakage,
abuse, misuse, faulty building construction or design, acts of God, products subject to
conditions outside their design limitations, corrosive environmental factors including
chlorine and acid rain, or any other factor unrelated to the original installation of the
Covered Product.
In cases of extreme snow or large roof areas above the skylight, a water diverter should
be considered. A water diverter is required for roof pitches from 45˚ to 60˚ utilizing ECL
flashings. Refer to related skylight and flashing instruction manuals for proper installation.
In case of flood and water overflowing the roof or skylight, this is considered acts of God
and is not covered by our warranties.
FCM, VCM and VCE are installed with site built curbs, these need to be built and installed
according to our curb mounted skylight installation instructions. If these skylight curbs
are not built according to our instructions, with an outside curb dimension matching the
skylight, secured properly to the roof deck or curb, use of adhesive underlayment and the
use of related VELUX flashings, warranty may not be valid.
Disclaimer of all other warranties
THIS WARRANTY APPLIES ONLY TO THE INSTALLATION OF COVERED PRODUCTS
AND PROVIDES THE EXCLUSIVE REMEDIES ON THE INSTALLATION OF THE COVERED
PRODUCTS. THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED
WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY APPLICABLE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALL OTHER
WARRANTIES ON THE INSTALLATION OF THE COVERED PRODUCTS ARE HEREBY
DISCLAIMED UNLESS PROHIBITED BY APPLICABLE LAW.
THIS WARRANTY IS A FULLY INTEGRATED DOCUMENT. ANY ALTERATION OR
ADDITION TO THIS WARRANTY MUST BE IN WRITING, REFER SPECIFICALLY TO
THIS WARRANTY, AND MUST BE MADE BY AN AUTHORIZED OFFICER OF VELUX. NO
ALTERATION OR ADDITION TO THIS WARRANTY CAN BE MADE BY A VELUX DEALER.
Exclusions of damages
IN NO EVENT SHALL VELUX BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES RESULTING FROM THE INSTALLATION OF
COVERED PRODUCTS. IN THE EVENT THAT VELUX CANNOT REINSTALL OR REPLACE
A COVERED PRODUCT WITHIN A REASONABLE TIME, THE END-USER’S EXCLUSIVE
REMEDY IS THE REASONABLE COST OF ONE (1) REINSTALLATION OF THE COVERED
PRODUCT NOT TO EXCEED $1,000.00.
Some States do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
Warranty claim procedure
Thank you for reviewing the VELUX America LLC. warranty procedure. It is our desire
to handle any concerns on a VELUX product or installation in an ecient manner. To
assist you in the process we have set up the following procedure to guide our valuable
customers.
With 75 years of experience producing skylights, we have found that the most frequent
problem regarding product concerns relates to proper installation. Thus, the first step
of the warranty procedure is to verify with your builder, installer or remodeler that the
installation of your VELUX product was completed according to the relevant VELUX
instructions, thus:
If you have concerns with your VELUX product or installation, please contact your
builder, remodeler or installer, who should inspect the product and installation to
verify that installation is according to our instructions.
We find that most of the concerns by consumers are resolved in this step.
(if necessary)
If there is a concern following Step 1, have the builder, remodeler or installer
contact VELUX customer service department directly at:
VELUX America LLC
PO Box 5001 • Greenwood, SC 29648-5001
Tel 1-800-88-VELUX • [e-mail]
So that VELUX can provide the best response possible, please include the
following information when contacting us:
• Your name, address, and phone number.
• A description of the product and the product model number (located on the
identification label attached to each product).
• A description of the product concern.
• Details of attempts to address concern.
Once you have contacted VELUX customer service department, you may be asked
to complete a product information form. The form will be emailed or faxed and
helps expedite your service request.
Upon completion of the product information form, the call is escalated to our
technical service department. This department is comprised of technical experts
with years of experience handling product and installation concerns. Our technical
service department will try to resolve your issue over the phone or provide parts
as outlined in our limited warranty. Additional product installation information
may be requested before proceeding further.
If our technical service department cannot solve the concern, a VELUX Solutions
service contractor will schedule an appointment for an on-site visit. We do request
the builder, remodeler or installer also join us on this call. This contractor will
evaluate the problem and provide either on-site repair or a plan for resolution. In
some cases the resolution involves the builder, installer or remodeler re-installing
the product in accordance with our installation procedures. Please note that if it
is determined on an on-site visit that the installing contractor incorrectly installed
the VELUX product, then an on-site service visit fee will be charged. Thus, Step 1
of this procedure is critical.
In some cases the solution can only be determined by an on-site visit. In these cas-
es additional spare parts may need to be ordered from our factory and a follow-up
on-site visit may be necessary.
VELUX may, in its sole discretion, amend or revise this warranty. Please go to
www.veluxusa.com/warranty for VELUX most updated warranty claim procedure
information.
Thank you in advance for purchasing VELUX products. We want you to know that
the overwhelming majority of VELUX customers never need to involve themselves
in this process but we hope this overview helps you understand how we would
solve a concern regarding an installed VELUX product.
XUS 20194 - 0716
Warranty - The VELUX promise 4