Warranty Guide

product. Furthermore, VELUX may, at its option, refuse to provide any or all remedies
under this Warranty if any unauthorized attempt to repair or replace a Covered
Product causes further damages.
It is the responsibility of the end user to mitigate and minimize water damage or
any other damage that a defect in a Covered Product may cause.
This warranty will only apply if the product is finished, installed, operated and main-
tained strictly in accordance with VELUX instructions or other instructions furnished
with the Covered Product. This warranty does not cover the repair or replacement
of products damaged as a result of accident, including but not limited to accidental
glass breakage, dome breakage or crazing, problems due to water penetration such
as ice damming not resulting from default in a VELUX product, abuse, misuse, faulty
building construction or design, improper or insucient handling, alterations of the
Covered Products or addition of non-approved components, applications in areas
of high humidity, areas without proper or adequate ventilation or humidity control,
acts of God, products subjected to conditions outside their design limitations, minor
imperfections in glass or plastic components that do not aect the product in
performance or obscure vision; minor variations in glass or plastic coloration; damage
caused by adverse local conditions such as corrosive environmental factors including
acid rain; damages caused due to exposure to acid or corrosive materials including,
but not limited to, those found in cleaning agents that may cause physical reaction
with the components of the skylight; variations in wood grain or color; wood rot due
to improper maintenance or installation.
Normal aging, wear and tear, discoloration or deterioration of the components result-
ing from weathering, pollution, dirt or eects caused by atmospheric or environmental
conditions are not covered by this warranty, nor are problems arising from failure to
properly maintain the product. Glass corrosion as a result of standing water and debris
on glass are not covered by this warranty. Condensation on roof windows and sky-
lights and any related water damage which may occur as a natural result of humidity
within a building or a variation between indoor/outdoor temperatures is not a defect
and will not be covered by this warranty. The warranty on insulated glass is void if any
film is applied to the glass surface.
Custom painted skylights, roof windows, VELUX SUN TUNNEL™ skylights and
flashings are not covered by this warranty.
Disclaimer of all other warranties
THIS WARRANTY PROVIDES EXCLUSIVE REMEDIES AND IS IN LIEU OF ALL
OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO
THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. ALL OTHER WARRANTIES ARE HEREBY DISCLAIMED UNLESS
PROHIBITED BY APPLICABLE LAW.
THIS WARRANTY IS A FULLY INTEGRATED DOCUMENT. ANY ALTERATION OR
ADDITION TO THIS WARRANTY MUST BE IN WRITING, REFER SPECIFICALLY TO
THIS WARRANTY, AND MUST BE MADE BY AN AUTHORIZED OFFICER OF VELUX.
NO ALTERATION OR ADDITION TO THIS WARRANTY CAN BE MADE BY A VELUX
DEALER.
Exclusions of damages
IN NO EVENT SHALL VELUX BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES. IN THE EVENT THAT VELUX CANNOT
REPLACE OR REPAIR A COVERED PRODUCT WITHIN A REASONABLE TIME,
THE END-USER’S EXCLUSIVE REMEDY IS A FULL REFUND OF THE ORIGINAL
PURCHASE PRICE OF THE COVERED PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
Need help
In the event that you need our help, please contact your VELUX dealer or contact us
directly:
VELUX America LLC
PO Box 5001 • Greenwood, SC 29648-5001
Tel 1-800-88-VELUX
So that we can provide the best response possible, please include the following
information in writing:
• Your name, address, and phone number.
• A description of the product and the product model number (located on the identifi-
cation label attached to each product).
• A description of the product concern.
• Details of attempts to address concern.
10-year “No Leak” installation
limited warranty
This Warranty applies to the original installation of the following VELUX models
(series A21) installed on residential buildings, with one layer of properly installed
roofing material, which are identifiable by the product code and size designations:
Deck mounted skylights (sold after January 1, 2010)
FS skylights and related flashings*
FSR skylights and related flashings*
VS skylights and related flashings*
VSE skylights and related flashings*
VSS skylights and related flashings*
Size designation beginning with A, C, D, M, S
Example: FS MO6 or EDL M06 (the “Covered Products”)
* Flashing kits EDL, EDW, EDM, EKL, EKW Installed according to our instructions and pitch
requirements
Curb mounted skylights (sold after April 15, 2011)
FCM skylight and related flashings**
VCM skylights and related flashings**
VCE skylights and related flashings**
VCS skylights and related flashings**
Example: FCM 2246 or ECL 2246 with adhesive skylight underlayment (the
“Covered Products”)
** Flashing kits ECL, ECW Installed according to our instructions and pitch requirements
This warranty is separate from, and in addition to, VELUX limited specific product
warranty on the Covered Products.
For a period of ten (10) years from the date of original purchase of a Covered Product,
VELUX warrants that no water will leak through the installed Covered Product or
between the installed Covered Product and the roof deck, provided that the Covered
Product is installed strictly in accordance with VELUX deck or curb mounted skylight
and related flashing installation instructions. If there is any water leakage through
the installed Covered Product or between the installed Covered Product and the roof
deck during the warranty period, VELUX will, at its option: (i) repair or reinstall the
Covered Product at its cost and expense; (ii) remove the Covered Product and install in
its place a VELUX product of the same or similar model; or (iii) reimburse the original
end-user(a) the reasonable cost of one (1) reinstallation of the Covered Product not to
exceed $1,000.00.
If the date of original purchase cannot be established, the ten (10) year warranty
period shall be deemed to begin on the date of manufacture as indicated on the
Covered Product. Any reinstallation or replacement of a Covered Product shall not
extend the original warranty period provided herein.
(a) End-user means the natural or legal entity or person who owns the product and
has not acquired it with a view to reselling or installing it in the course of a business.
How to obtain warranty protection
If you have concerns with your VELUX skylight installation, please contact your
builder, remodeler or installer, who should inspect the skylight and installation to
verify that installation is according to our instructions.
We find most of the concerns by consumers are resolved in this step.
If there is still a concern, have the builder, remodeler or installer contact VELUX
customer service department directly at:
VELUX America LLC
PO Box 5001 • Greenwood, SC 29648-5001
Tel 1-800-88-VELUX • [e-mail]
So that VELUX can provide the best response possible, please include the following
information when contacting us:
• Your name, address, and phone number.
• A description of the product and the product model number (located on the
identification label attached to each product).
• A description of the product concern.
• Details of attempts to address concern.
A trained customer service team member will work to solve your concern over the
phone. In many cases, we solve concerns over the phone without the inconvenience of
an on-site visit.
It is the responsibility of the end user to mitigate and minimize water damage or
any other damage that a Covered Product may cause.
Warranty - The VELUX promise 3