Warranty Guide

reinstall the Covered Product at its cost and expense; (ii)
remove the Covered Product and install in its place a VELUX
product of the same or similar model; or (iii) reimburse the
original end-user
(a)
the reasonable cost of one (1)
reinstallation of the Covered Product not to exceed $1,000.00.
If the date of original purchase cannot be established, the
ten (10) year warranty period shall be deemed to begin
on the date of manufacture as indicated on the Covered
Product. Any reinstallation or replacement of a Covered
Product shall not extend the original warranty period
provided herein.
How to obtain warranty
protection
If you have concerns with your VELUX skylight installation,
please contact your builder, remodeler or installer, who
should inspect the skylight and installation to verify that
installation is according to our instructions.
We find most of the concerns by consumers are resolved
in this step.
If there is still a concern, have the builder, remodeler or
installer contact VELUX customer service department
directly at:
VELUX America Inc.
PO Box 5001 • Greenwood, SC 29648-5001
Tel 1-800-88-VELUX • [e-mail]
So that VELUX can provide the best response possible,
please include the following information when
contacting us:
• Your name, address, and phone number.
• A description of the product and the product model
number (located on the identification label attached to
each product).
• A description of the product concern.
• Details of attempts to address concern.
A trained customer service team member will work to
solve your concern over the phone. In many cases, we solve
concerns over the phone without the inconvenience of an
on-site visit.
It is the responsibility of the end user to mitigate and
minimize water damage or any other damage that a
Covered Product may cause.
10-year “No Leak” installation limited warranty