Warranty Guide
Warranty claim procedure
Thank you for reviewing the VELUX America Inc. warranty
procedure. It is our desire to handle any concerns on a
VELUX product or installation in an ecient manner. To
assist you in the process we have set up the following
procedure to guide our valuable customers.
With 70 years of experience producing skylights, we have
found that the most frequent problem regarding product
concerns relates to proper installation. Thus, the first step
of the warranty procedure is to verify with your builder,
installer or remodeler that the installation of your VELUX
product was completed according to the relevant VELUX
instructions, thus:
1
Step
If you have concerns with your VELUX product or
installation, please contact your builder, remodeler
or installer, who should inspect the product and
installation to verify that installation is according to
our instructions.
We find that most of the concerns by consumers are
resolved in this step.
Warranty claim procedure