Warranty Guide

What is not covered
The end-user is responsible for a one-time service inspection
fee at current published rates if, after a complaint of leakage,
a VELUX-authorized technician determines that the Covered
Product was not installed strictly in accordance with VELUX
deck mounted skylight and related flashing installation
instructions or if the water penetration is not related to the
skylight installation.
“Leak” within the meaning of this warranty requires the
penetration of water in liquid form through or between
the Covered Product (skylight) and roof deck caused by
the installation of the Covered Product in accordance with
VELUX deck or curb mounted skylight and related flashing
installation instructions. Condensation on a Covered
Product, which may occur as a natural result of humidity
within a building or a variation between indoor and outdoor
temperatures, is not a “leak,” is not covered by this warranty
and is specifically excluded.
This warranty does not cover, and specifically excludes, any
leaks to a Covered Product due to any of the following: re-
roofing without re-wrapping using VELUX adhesive skylight
underlayment and VELUX approved and related flashing, a
venting Covered Product left open during rain or other forms
of precipitation, moisture penetration at seams in the roof
deck, incorrect installation of the product, rough opening
sizes other than those called out in VELUX deck mounted
skylight installation instructions, improper maintenance
of the product or installation, accidents including but not
limited to accidental glass breakage, abuse, misuse, faulty
building construction or design, acts of God, products
subject to conditions outside their design limitations,
corrosive environmental factors including chlorine and acid
rain, or any other factor unrelated to the original installation
of the Covered Product.
In cases of extreme snow or large roof areas above the
skylight, a water diverter should be considered. A water
diverter is required for roof pitches from 45˚ to 60˚
utilizing ECL flashings. Refer to related skylight and flashing
instruction manuals for proper installation. In case of flood
and water overflowing the roof or skylight, this is considered
acts of God and is not covered by our warranties.
10-year “No Leak” installation limited warranty