Install guide

Contacting Landmark Customer Support
Landmark software operates Technical Assistance Centers (TACs) in Australia, the United
Kingdom, and the United States. Additional support is also provided through local support
offices around the world.
Support via Web Portal
Support information is always available on the Landmark Customer Support internet page. You
can also submit a support request directly to Landmark Customer Support though the
Landmark Customer Support Portal:
http://css.lgc.com/InfoCenter/index?page=home
To request support in the Landmark Customer Support Portal:
1. In the PIN and Password text boxes in the Please Sign In area, enter your registered
personal identification number and password.
2. Click the Sign In button.
3. In the Case & Defect Information area, click the Create a New Case link.
4. In the Create Case area, fill in the necessary information. Provide details about your
technical concern, including any error messages, the workflow steps where the problem
occurred, and attachments of screen shots that display the problem. To help understand
the concern, you can also attach other files too, such as example data files.
5. Click the Submit button. A support analyst in the nearest Technical Assistance Center will
respond to your request.
Technical Assistance Centers
Asia, Pacific
8:00 am - 5:00 pm Local Time
Monday-Friday, excluding holidays
61-8-9481-4488 (Perth, Australia)
Toll Free 1-800-448-488
Fax: [phone]
Email: [e-mail]
Europe, Africa, Middle East
9:00 am - 5:30 pm Local Time
Monday - Friday, excluding holidays
44-1372-868686 (Leatherhead, UK)
Fax: [phone] (Aberdeen, UK)
Fax: [phone] (Leatherhead, UK)
Email: [e-mail]
Latin America
(Spanish, Portuguese, English)
7:00 am - 5:00 pm Local Time
713-839-3405 (Houston, TX, USA)
Fax: [phone]
Email: [e-mail]
North America
7:30 am - 5:30 pm Central Standard Time
Monday - Friday, excluding holidays
713-839-2200 (Houston, TX, USA)
Toll Free 1-877-435-7542
(1-877-HELP-LGC)
Fax: [phone]
Email: [e-mail]
WOW 5000.0.1.11 Release Notes Page 102 of 104 March 2014