User manual

Pro-Magic Plus User Manual
Copyright © by Wasay Software Technology Inc. 33
APPENDIX A: FAQ
Q1. During Pro Magic Plus windows installation process, prompts ”Backup file error! Exit installation!”
message and cannot continue installation.
A1 Pro Magic Plus program requires about 5MB disk space during installation, please check if disk has
enough space or check if CD-ROM is damaged, if yes, please contact Wasay service center.
Q2. “Installation program detects boot disk is compressed and cannot execute installation”.
Q2. If you have run disk compression tool to compress your hard disk, please decompress it before install
Pro Magic Plus.
Q3. “Operating system (OS) is not installed on Primary (PRI) partition, cannot install Pro Magic Plus”.
A3. Please make sure the Windows OS is installed on C: disk, because Pro Magic Plus only can be
installed on system in PRI partition. If OS is installed on other partitions, Pro Magic Plus cannot be
installed and if force to install Pro Magic Plus will damage the system.
Q4. Modify log file or boot file error! Cannot continue installation, exit installation.
A4. The HDD or directory may be set as ‘write-protect’. Check if BIOS has HDD write-protection option (e.g.
HARD DISK READ ONLY), please turn off this option. If BIOS does not have this function, then it is
possible some other protection or anti-virus software is installed on the computer, if yes, please remove
the protection software or turn off anti-virus software before installing Pro Magic Plus. P.S. If your
Microsoft OS is not installed in original default directory may also cause problem above.
Q5. When installing Pro Magic Plus, prompts “No access right! Cannot continue installation” message.
A5. If you are using Windows 2000/XP, please login as Administrator before installation, otherwise system
will not allow re-write HDD data.
Q6. During installation, Pro Magic Plus will automatically run disk scan and defrag on Windows 98/Me,
why? Can I skip it?
A6. Scan disk is to ensure HDD data are complete, and Defrag is to increase system performance
efficiency. Executing these two options will ensure smooth installation process of Pro Magic Plus, but
also for best protection results. So it is suggested to run disk scan and defrag.
Q7Can I install Pro Magic Plus is my OS is LINUX/UNIX or MS-DOS/Windows 3x/95?
A7 No, .Pro Magic Plus does not support LINUX, UNIX and other non-Microsoft OS. Moreover, Pro
Magic Plus cannot be installed on OS such as MS-DOS/Windows 3x/95. However, if the first partition
of your HDD is Window 98 SP2/2000/Me/XP, you may install Pro Magic Plus on these OS, and then
install MS-DOS/Windows 3.x/95 on other partition(s).
Q8. I have already installed a Multi-boot system and is installed on different partition, how should I install
Pro Magic Plus?
A8. Please remove the existing multi-boot system, because Pro Magic Plus already has multi-boot function,
and similar type of software cannot co-exist at the same time.
Q9. HDD data are already lost and HDD has bad sector problem, would I get the data back by installing
Pro Magic?
A9. No, Pro Magic Plus is not data repairing software, so it cannot retrieve data lost before installing Pro
Magic Plus, it only can protect the existing data. If there is bad sector problem on your HDD, DO
NOT install or use Pro Magic Plus.