User`s guide

AT&T Global Network Client for Windows Administrator’s Guide
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Appendix A: Central Configuration
The AT&T administration server stores the configuration information for all users, including service type
and service options. The AT&T Global Network Client interfaces with the AT&T administration server to
retrieve values set by you, the Customer Account Administrator. The AT&T administration server
supports a tiered architecture. You can set values at three levels: Model, Account, or UserID. Models are
thr highest level and can apply to multiple accounts. Accounts are the second level and typically have
many userids assigned to an account. User IDs are the lowest level and typically are assigned to a single
end user.
Configuration of the values can be done by your AT&T representative or by you, via an AT&T provided
administration tool, AT&T Global Network Services
Customer Support Tools and Reports, located at
http://globalnetwork.support.att.com. Click the link for
Encrypted access to web tools and reports under the
AT&T Managed Network Services (MNS) Tools/Reports
section located on the main page. Enter your Account,
User ID and Password to login. After login select
Administration Tools for AT&T Service Manager from the
drop down list on the top of the screen. Click Guide on
the Navigation Menu on the left hand side of the screen
to access the “Administration Tools for AT&T Service
Manager Guide”. All AT&T Accounts/User IDs are not
authorized to use the tools; and access requires
configuration by AT&T. Contact your AT&T representative
for additional assistance using AT&T Global Network
Services Customer Support Tools and Reports.
The AT&T Global Network Client configuration values in
the AT&T administration server are shown in the table in
the next section. Inaccurate configuration of central
values can produce unexpected results and errors for your
users, questions about any of the individual fields should be directed to your AT&T account
representative prior to making changes.
Central Configuration Values
Retrieval of Network Settings Over an Existing Internet Connection
For Internet over broadband connections the AT&T Global Network Client will query the user to retrieve
the network settings. After connecting, if a profile containing an account and user id is active, the default
service will be “Internet” and the connection will take place over an existing Internet connection.
Figure 49: AT&T Administration Server
Configuration Tool