User guide

Rev 1 Oct.13 395
2. Go to GPS > Global Settings > General and configure the Use Device ID in
Location Reports field. (See Global Settings on page 204.)
To confirm that the Device ID is configured, check the Status > About screen. The
Device ID, if set, appears in the GPS/RAP Device ID field.
AirVantage Management Service
I don’t understand the message that appears in the Status field in the
Services > AVMS window.
The error messages in the Services > AVMS > Status field can be due to a
communication failure, a problem with the AVMS server, or a failure when parsing
a valid AVMS server response. The following table describes the error messages
and the corrective action.
Error message Meaning Corrective action
Communication Failure Errors
Initialization error The transfer object could not be
initialized.
Contact AVMS support
a
.
Unsupported protocol The AVMS server URL protocol is
not supported.
In ACEmanager, check the AVMS URL in the
Service > AVMS > Server URL field. The default
value is http://na.m2mop.net/device/msci/com.
Failed initialization The transfer library could not be
initialized.
Contact AVMS support
a
.
URL using bad/illegal format or
missing URL
The AVMS server URL is missing or
not properly formatted.
In ACEmanager, check the AVMS URL in the
Service > AVMS > Server URL field. The default
value is http://na.m2mop.net/device/msci/com.
Couldn't resolve host name The AVMS server URL could not be
resolved.
In ACEmanager, check the AVMS URL in the
Service > AVMS > Server URL field. The default
value is http://na.m2mop.net/device/msci/com.
Also check the cellular connectivity.
Couldn't connect to server Connection to the AVMS server
URL failed.
In ACEmanager, check the AVMS URL in the
Service > AVMS > Server URL field. The default
value is http://na.m2mop.net/device/msci/com.
Also check the cellular connectivity.
Timeout was reached The transfer timeout (equal to the
communication period if defined or
5 minutes) expired.
Check cellular connectivity.
Server returned nothing (no
headers, no data)
No data was received from the
AVMS server.
Check cellular connectivity.
Unrecognized or bad HTTP
Content or Transfer-Encoding
The AVMS server http response
contains a mal-formed content or
transfer-encoding header field.
Contact AVMS support
a
.
Out of memory A memory allocation problem
occurred.
Contact AVMS support
a
.
AVMS Server Errors