User guide

Rev 1 Oct.13 393
When I try to update the radio module using AVMS, I receive an error
message.
The following table provides a brief explanation of the firmware update error
messages.
Error message Meaning Corrective action
Cannot Install Firmware The system has encountered errors from
which it cannot recover and requires at least a
reboot before trying to update again.
Press the reset button for 20 seconds to
reset the device to the factory default
settings and try again. If it still does not
work, contact AVMS support
a
.
Link not up in 3
minutes...Exiting
The radio module was not able to establish the
connection in 3 minutes. The update has been
aborted, but can be relaunched as soon as the
connection is OK.
Wait for network connectivity and then
try again.
Unable to download JUD file
from <url>
The URL is wrong, or the download failed
(interruption, no space left...).
Contact AVMS support
a
.
Core version not found in
JUD file
JUD file is not valid. Core Version is a
mandatory field.
There is a problem with the package on
the AVMS server. Contact AVMS
support
a
.
Required information (URL,
Size or MD5) is missing from
JUD file
JUD file is not valid. URL, Size, and MD5 sum
of the firmware package are mandatory fields.
There is a problem with the package on
the AVMS server. Contact AVMS
support
a
.
Cannot perform upgrade —
No space left on device
Firmware is larger than available space for the
download.
Contact AVMS support
a
. The support
team will need to access the device to
clear space, or you can return the
device to Sierra Wireless under an
RMA.
Unable to download ALEOS
firmware from <url>
Firmware URL is not valid, or the download
failed.
Retry. If the download fails several
times, contact AVMS support
a
. The
support team will need a log from the
device.
Undefined ALEOS firmware
URL
ALEOS firmware URL not specified, so
firmware cannot be retrieved.
Contact AVMS support
a
to confirm that
there is not a problem with the service.