User guide

ALEOS 4.3.4 Software Configuration User Guide
388 4114514
5. If it still fails, even when you use the correct file, there may have been a
problem downloading the file, and it may be corrupted. Download the file
again from www.sierrawireless.com/Support/Downloads.aspx and try again.
If it still fails, contact your FSE or Sierra Wireless Support.
When I try to update the ALEOS software, the process gets “stuck”
in the initialization phase.
If the update remains in the initialization phase for more than 5 minutes, as shown
in the preceding illustration:
1. Close the Firmware window.
2. Reboot the device.
This returns the device to the original ALEOS software and radio module firm-
ware versions.
3. Update the ALEOS software and radio module firmware as described on
page 31.