User guide

ALEOS 4.3.4 Software Configuration User Guide
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1. Check the RSSI value. If ACEmanager (Status screen) indicates a good RSSI
value, go to step 2. If it indicates a poor RSSI value:
· Check the antenna connection.
· Make sure you have the correct antenna for the device.
· Try moving the AirLink device to a different location.
2. Check the RSRP value. If ACEmanager (Status screen) indicates a good
RSRP value, go to step 3. If it indicates a poor RSRP value:
· This may be a temporary network problem caused by local interference.
· Check the antenna connection.
· Make sure you have the correct antenna for the device.
· You may be in an area with poor coverage. Check with your Mobile Network
Operator, or if possible, try moving the AirLink device to a new location.
3. Check the RSRQ value. If ACEmanager (Status screen) indicates a poor
RSRQ value:
· A nearby laptop or other electronic equipment may be interfering with the
signal. Try moving the AirLink device to a different location.
Connection not working
My device appears to be connected to the host, but no data is being
transferred.
1. Check to see if MAC filtering is enabled (Security > MAC Filtering).
2. If MAC filtering is enabled:
• Ensure that the MAC Address for the host in question is on the Allowed List.
• Ensure that there are no typos in the MAC Address.
Or
• If it is not required, disable MAC Filtering and reboot the device.
My host device is unable to connect to the Internet, even when there
is good cellular network coverage and ALEOS can Ping an external
IP address.
1. Check the DNS proxy setting described on page 94.
You may need to change this setting to Disable so that all connected hosts
acquire the Mobile Network Operator-defined DNS server as the first DNS
server. The AirLink device is not used as the DNS resolver.
Updating the ALEOS Software and Radio
Module Firmware
When I am trying to update the radio module firmware, the
connection times out and I cannot reconnect to the device.
Depending on the file size and the connection speed, it can take 10 to 20 minutes
to upload and install the radio module firmware. While this is taking place, you
may see a “connection timed out” message. You can ignore this message, as the