User guide

Rev 1 Oct.13 381
F
F: Q & A and Troubleshooting
ACEmanager Web UI
The ACEmanager window is not displaying properly.
1. Ensure the you are using a supported browser. See page 17 for a
list of supported browsers.
2. Hold the Shift key + click the Refresh button. This reloads the
page, while ignoring what is in the cache.
If the problem persists:
• Clear the cache. (The procedure varies, depending on the
browser.)
• Restart the browser.
• Restart your computer.
Ethernet Ports
My GX Series device has a Ethernet X-Card installed, but
the ports are not working, and the Ethernet LEDs are not
lit.
1. Launch ACEmanager.
2. Go to the LAN tab.
3. Select DHCP/Addressing in the menu on the left of the screen.
4. In the Host Connection Mode field, ensure that Ethernet Uses
Public IP is not select.
If “Ethernet Uses Public IP” is selected in the Host Connection Mode
field, the Ethernet ports are disabled.
What do the LEDs above the Ethernet port mean?
There are two LEDs at the top of the Ethernet port. The green on is lit
when there is a cable connected to the host and the connection is
running at 100baseT. The amber (activity) LED blinks when traffic is
passing through the port.
LAN Networks
The server on my LAN network is receiving data from
some hosts on the network, but not others. What’s wrong?