User guide

39
Getting Started
XXII. SUPPORT & REGISTRATION
Cruz Support is available at http://cruzsupport.velocitymicro.com. There
are a large number of informative knowledgebase articles to answer your
questions. You can also download the latest manual for your product. Once
registered at the site, you can register your product, submit tickets for
support, and administer your tickets and personal profile.
How Do I Get Support?
1. If you have not already done so, create a Support account for yourself at
our website: http://www.cruzreader.com/support
Note: Those customers who have purchased a Cruz product directly from
Velocity Micro may skip this step.
2. Then register your purchased Cruz products.
3. When complete, go to ‘My Products’
and submit a ticket for the product you
are seeking support for.
4. If you need to return your Cruz product for repair, you must first contact our
technical support for a RMA (Returned Merchandise Authorization).
Note: Proof of Purchase is required for RMA services. You create a ticket to
upload your Proof of Purchase.