User manual

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Troubleshooting
11. TROUBLESHOOTING
Can’t find the camera IP address using Veilux VMS or other software:
• Make sure Ethernet and/or DC power cables are correctly connected to
the camera.
• Make sure the PoE switch or DC power source meets the camera’s power
requirements
(class 3 PoE / 450mA / 5.4W / 12V). If using PoE, make sure
the
PoE switch is powered on.
• Make sure the PC is on the same network as the camera. Ping the
camera’s
IP address. On your PC, go to Start > Programs > Acc e ssories
> Command Prompt . Type ping then the camera’s local IP address and
press
Enter . If you get the message “Request timed out,” PC and camera
are not on the same network or camera is not
connected. Camera is
connected if you receive replies.
• Connect the BNC test cable to the camera and the other end to a test
monitor. The monitor display shows the camera’s IP address. A default
IP address of
192.168.0.120 may mean that the camera cannot obtain an
IP address from the router.
Check the Ethernet/power connections and
router c o nfigur ation.
• Camera set for static IP mode using an incorrect IP address. By default,
thecamera isset for
DHCP mode, which means it will automatically obtain
an IP address from your router. Reset the camera to factory default
settings
by removing the camera cover and pressing the reset button for
5 seconds or more.
Can’t connect to the camera on a web browser using local IP address:
• See steps above.
• Verify the camera’s local IP address using one of the methods listed in
“. Finding the Camera’s IP Address” on
page 12 .
Troubleshooting
Can’t connect to camera on a web browser using a DDNS address:
• Port forwarding not set up. Make sure the HTTP port (default: 80) and
Control port (default:
30001 ) are forwarded on yourrouter tothecamera’s
local IP address.
• Multiple cameras using same port number to connect. Configure each
camera to use different ports
and port forward the new ports (see “8.7.2
Device Port” on page 31 for details on changing camera ports).
Can’t connect to camera video on a web browser:
• If using IE, make sure to install ActiveX plug-in or Adobe Flash Player.
For more information, see “8.3 Internet Explorer® Setup” on
page 22.
• If using a browser other than IE (e.g. Google Chrome, Apple Safari, Mozilla
Firefox), make sure latest version of
Adobe Flash Player is installed.
Video performs poorly on browser:
• Insufficient bandwidth available for high-quality stream1. Select stream2
under Stream. Stream2 provides a
lower-resolution to conserve
bandwidth and improve performance on low-bandwidth connections.
• If using IE, click the message above the video area to use ActiveX plug-in
instead of Flash Player. ActiveX may provide smoother video
performance.
User
account is locked:
• User accounts are locked when the password has been incorrectly
entered 3 times. To unlock the account, login to the camera web interface
as admin. Click Privilege Manager>User. Under User , select the locked
user account and click
Unlock to unlock the account.