Operation Manual

-23-
10. Trouble Shooting
Issue Possible
cause
Resolution
My computer does
not recognize the
image copier.
I get a Windows
message that
reads "device not
recognized"
Image Copier
not plugged
into a
high-speed
USB port.
Your computer must have a
USB 2.0 to communicate with
your image copier. Check to
see if USB 2.0 is installed on
your computer. If you do not
have a USB 2.0 installed on
your computer you can
upgrade your USB ports.
This hardware is available at
most electronic stores.
I have a Windows
message that
“Windows cannot
load Omni
SuperCam”
Installation
possibly not
done in the
correct order.
Image Copier installation must
be done in exact order as
shown in the instruction
manual. To fix this, unplug
the image copier, uninstall the
driver, uninstall
PhotoImpression6, and restart
your computer. Then restart
install per the manual … install
the driver, restart computer,
and then reinstall the
PhotoImpression6 software.
I have a USB 2.0
port on my
computer, but my
computer still won't
recognize my
image copier
All ports on
your
computer
may not be
high speed.
Even though you may have
USB 2.0 installed, all of your
USB ports may not be USB 2.0
compatible. Check all your
USB ports to find the 2.0
compatible ports.
My installation disc
will not auto start
May be a
problem with
Check to see if your CD drive
is operating properly. If