Installation guide

Troubleshooting
73
Trouble installing/removing software to/from a computer
If you address all requirements in “Target computer requirements”, you should not have
any problems installing or removing software.
If you are unable to install or remove software from a target computer, confirm that the
following are installed and active on the target computer:
 Microsoft Networking IPC$ share: Check that this share is displayed on the target
computer.
 Microsoft Networking ADMIN$ share: Check that this share is displayed on the target
computer. To do this, open Windows Explorer and type \\<target_machine>\admin$ and
check to see that you don‟t get any type of access error.
 Windows Management Instrumentation (WMI): Check that the WMI service is started.
You can test that the target machine has WMI available and installed properly by using
Microsoft's built-in tool WMIC. In a command prompt, type "WMIC". From the resulting
prompt, type the following command to confirm WMI access:
wmic /node:<target machine> /user:<username> /password:<password>
 WMI Windows Installer Provider: This is an option for Windows Server 2003. See
“WMI Windows Installer Provider installation” for information on how to install this option.
Note: "Error: WMI: Provider load failure (0x80041013)" and "Error: WMI: Invalid class
(0x80041010)" are indicative of the optional "WMI Windows Installer Provider" not being
installed on Windows Server 2003. Go to Add or Remove Programs, Add/Remove
Windows Components, Management and Monitoring Tools, Details and check WMI
Windows Installer Provider.