System information

Host Operation
Restart in Safe Mode
For diagnostic and troubleshooting purposes, it may be necessary to operate a computer
in Safe mode. In Safe mode, typically the operating system will load and run the minimum
set of executable functions necessary for the computer to run. This allows a technician to
quickly isolate the root cause of problems observed in Normal mode, remove dangerous
and/or unnecessary software, and fix/maintain other parts of the system.
In order to do this on a remote computer, a Master user can execute a new Start menu
item in the Vector Networks > Utilities start menu group on the Host called Restart
system in „Safe Mode with Networking‟. This menu option will execute a program
installed along with the Host that will configure the system to start in safe mode (with
networking enabled) on next reboot. The user will then be prompted to continue with the
reboot.
Note: Once rebooted, the Host service will automatically be restarted; however, Master
will need to re-establish connection to the Host.
This program has following features:
On Windows Vista/7/Server 2008, an elevation prompt for account credentials with
administrator privileges will appear, if necessary.
On Windows XP/Server 2003, the Safe mode program will check that it has sufficient
access privileges to run; if not, it will prompt the Master user for alternate credentials
which have sufficient rights (typically, administrator level). In the case that the logged-in
user on the Host does not have administrator privileges, this will allow the Master user to
enter appropriate credentials and restart without having to logout and log back in to the
Host as an administrator.
A confirmation prompt is displayed to the end user to confirm the operation; if accepted,
the system is configured for safe mode boot, and restarted programmatically.
Once the system is restarted in Safe mode, it will automatically be reset to start in Normal
mode on the next reboot.
Note: In Safe Mode, the Host will run with user-mode screen capture capabilities only.