User's Manual

User Manual VC-EVCC

9 Support, Aftersales, Return Material and Replacement

For any inquiries of this chapter, please feel free to contact our product experts directly or

through your sales representative:

• support@vector.com

• Online via http://vector.com/support/

9.1 Support

Vectors’ support for the VC-EVCC is provided free of charge via E-Mail, Phone and Web. All

questions related to the product are welcome to be asked.

In case of a technical issue while commissioning the ECU, we may ask you to provide us

with your trace file for analyzation. Please share this with us to be able to respond as efficient

as possible. Trace files can be shared with Vector in any of the following formats:

> .asc

> .blf

> .mf4

> .trc

> .xml

> .pcap / .pcapng

> .csv

> .mat

> .mdf

If the problems can’t be solved online, Vector can provide onsite commissioning. Please

contact your sales representative for detailed information.

9.2 Aftersales, Return Material and Replacement

In the unlikely event of a defective ECU, we will support with our aftersales, return material

and replacement procedure.

1. A support case must be created through the contact forms mentioned at the beginning

of this chapter

2. Your request will be aligned to a support case with a unique tracking number, e.g.

CS1234567. You can follow all details to this case online.

3. The technical support verifies whether a return shipment of the controller is

necessary. In case of a positive outcome, you will receive a Return Material

Allowance.

4. With the Return Material Allowance, you will be asked to provide:

a. The serial number of the defective device