User's Manual

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viii TR2526+ Installation and Operation Guide - r02
Warranty Coverage of Items Returned for Repair
Vecima Networks will replace or repair returned items. After repairing the items, Vecima will
test them to ensure that they are fully functional. Repair turnaround time is typically 20-30
business days after receipt of the item at Vecima Networks.
Repaired items have a 90-day warranty from the date of return. This warranty only applies
to problems related to the originally reported fault. Unrelated problems will be subject to a
flat rate repair charge. Cosmetic issues not impacting the functional performance of the
product will not be covered under the 90-day warranty period. If the customer returns an
item for a repeat failure, the customer must request a new RMA number for the item for it to
be covered under the 90-day warranty.
Once Vecima has assigned an RMA number, they will determine if the item is covered under
the applicable 90-day warranty period. If the unit is no longer covered by warranty and the
customer still wants to proceed with the repair, Vecima requests that the customer sends a
repair purchase order form by fax or email. Vecima will apply a flat rate repair charge to do
the necessary repairs.