User's Manual

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vi TR2526+ Installation and Operation Guide - r02
Warranty and Service Policies
Warranty Statement
Vecima Networks warrants its products to be free from defects in workmanship or materials
for a period of two years. The warranty begins on the date of the original shipment from
Vecima Networks to its customer. No claim may be allowed for expenses incurred in
installation or use. No other expressed or implied warranties shall apply to the goods sold.
Vecima Networks is not responsible for delayed shipments, other loss beyond Vecima
Networks' control, or consequential damages of any kind arising in connection with the use
of its products. This warranty is a return-to-factory warranty only. During the warranty
period Vecima Networks will at its option, replace, repair or refund the price paid for any
item which is returned for service. This warranty does not apply to units that have been
misused physically or used in an inappropriate environment.
Service Policies
Return Material Authorization
Before returning any item for service, the customer must obtain a Returned Material
Authorization (RMA) number from Vecima Networks. Vecima Networks will assign a unique
RMA number for each item returned. Refer to the RMA number in all correspondence and
clearly mark all applicable RMA numbers on the outside of each package returned.
How to Return an Item for Service
Step 1 Prepare the following information before contacting Vecima:
• Serial number and model number of the faulty product
• An adequate description of the fault
• The name of the company returning the item for repairs
• Information about where Vecima service representative can reach the
customer – name, address, phone number, and email
• Complete return shipping address
• Complete billing address
Find the serial number on the label attached to the product:
Step 2 Contact Vecima Networks to obtain a Returned Material Authorization (RMA).
Email: [e-mail]
Telephone: [phone]. Press "3" for service department.
RMA service is available Monday to Friday from 8:30 AM to 4:30 PM central
standard time (except statutory holidays).
Step 3 The repair center will provide the customer with an RMA number, determine if the
item is covered under the applicable warranty period, and provide return shipping
instructions.