User's Manual

4.0 WARRANTY STATEMENT AND SERVICE POLICY
4.1 Warranty Statement
Vecima Networks warrants its products to be free from defects in workmanship or materials for a period of two
years. The warranty begins on the date of the original shipment from Vecima Networks to its customer. No
claim may be allowed for expenses incurred in installation or use. No other expressed or implied warranties
shall apply to the goods sold. Vecima Networks is not responsible for delayed shipments, other loss beyond
Vecima Networks’ control, or consequential damages of any kind arising in connection with the use of its
products. This warranty is a return-to-factory warranty only. During the warranty period Vecima Networks will
at its option, replace, repair, or refund the price paid for any item which is returned for service. This warranty
does not apply to units that have been physically or environmentally abused.
4.2 Service Policies: How to Return an Item for Service:
Before returning any item for service, an R.M.A. (Returned Material Authorization) number must be assigned
by Vecima Networks. A unique R.M.A. number will be assigned for each item being returned. When
requesting an R.M.A. number, please be prepared to provide the model, Vecima Networks serial number,
original invoice number, your purchase order number and an adequate fault description. The serial number of
a unit can be found on a barcode label similar to the one pictured below. R.M.A. service is available Monday
to Friday from 8:30 a.m. to 4:30 p.m. CST (statutory holidays excepted).
To obtain an R.M.A. number you may:
Call: [phone], press ‘0’ for Operator, or ‘3’ for Service Dept.
Fax: [phone] — Attention: R.M.A. Request
Email: [e-mail]
Once an R.M.A. number has been assigned, please refer to it in all correspondence and make certain that all
applicable R.M.A. numbers are clearly marked on the outside of each package being returned. You must also
ensure that each product is shipped to Vecima Networks in its original shipping container (or equivalent) via
Prepaid carrier, with appropriate insurance and customs documentation (where required). Vecima Networks
will not accept collect shipments, damaged shipments or shipments unaccompanied by an R.M.A. number.
For items still under Warranty – Items will be returned from Vecima Networks Inc. to its customer via
prepaid ground carrier. The customer is responsible for any additional costs incurred, including custom
clearance and duties. Any alternate means of shipment must be requested by the customer and will be subject
to additional charges.
For items no longer under Warranty – Items will be returned from Vecima Networks Inc. to its customer via
prepaid ground carrier at the customer’s expense. The customer is responsible for any additional costs
incurred, including custom clearance and duties. Any alternate means of shipment must be requested by the
customer and will be subject to additional charges.
Shipping Instructions will be provided by the repair center when the RMA number is sent to the
customer.
tr707_ml_r01_sd Approved: G.V. 8
Vecima Networks Inc