User's Manual
ma4367_ml_03_sd Approved: B.G. 38
Vecima Networks Inc.
7.0 WARRANTY AND SERVICE POLICIES
7.1 Warranty Statement
Vecima warrants its products to be free from defects in workmanship or materials for a period of two years. The warranty
begins on the date of the original shipment from Vecima to its customer. No claim may be allowed for expenses incurred in
installation or use. No other expressed or implied warranties shall apply to the goods sold. Vecima is not responsible for
delayed shipments, other loss beyond Vecima’s control, or consequential damages of any kind arising in connection with the
use of its products. This warranty is a return-to-factory warranty only. During the warranty period Vecima will at its option,
replace, repair or refund the price paid for any item which is returned for service. This warranty does not apply to units that
have been physically or environmentally abused.
7.2 Service Policies: How to Return an Item for Service:
Before returning any item for service, an R.M.A. (Returned Material Authorization) number must be assigned by Vecima. A
unique R.M.A. number will be assigned for each item being returned. When requesting an R.M.A. number, please be prepared
to provide the model, Vecima serial number, original invoice number, your purchase order number and an adequate fault
description. The serial number of a unit can be found on a barcode label similar to the one pictured below
. R.M.A. service is
available Monday to Friday from 8:30 a.m. to 4:30 p.m. CST (statutory holidays excepted).
To obtain an R.M.A. number you may:
Call: (306) 955-7075, press ‘0’ for Operator, or ‘3’ for Service Dept.
Fax: (306) 384-0086 — Attention: R.M.A. Request
Email: support@vecimanetworks.com
Once an R.M.A. number has been assigned, please refer to it in all correspondence and make certain that all applicable R.M.A.
numbers are clearly marked on the outside of each package being returned. You must also ensure that each product is
shipped to Vecima in its original shipping container (or equivalent) via Prepaid carrier, with appropriate insurance and customs
documentation (where required). Vecima will not accept collect shipments, damaged shipments or shipments unaccompanied
by an R.M.A. number.
For items still under Warranty – Items will be returned from Vecima Inc. to its customer via prepaid ground carrier. The
customer is responsible for any additional costs incurred, including custom clearance and duties. Any alternate means of
shipment must be requested by the customer and will be subject to additional charges.
For items no longer under Warranty – Items will be returned from Vecima Inc. to its customer via prepaid ground carrier at
the customer’s expense. The customer is responsible for any additional costs incurred, including custom clearance and duties.
Any alternate means of shipment must be requested by the customer and will be subject to additional charges.
Shipping Instructions will be provided by the repair center when the RMA number is sent to the customer.