User's Manual

142 APCD-LM043-4.0
12 Troubleshooting
F
Verify the data
connection to the
Internet
Through the DOS
command line,
<ping>
207.23.175.75
(WaveRider web site)
No failures or time-outs. The data connection to
the Internet is OK. Go to
Tes t G.
Verify network status. It is likely that all EUMs
are affected.
G
Through the DOS
command line,
<ping>
www.waverider.com
.
No failures or time-outs. DNS server access
(required for browser and
email applications) is
working properly, and so
is the EUM installation.
The DNS server is unavailable.
H
If DHCP failed in Test D Through the DOS
command line, <ping>
the DHCP server
address.
No failures or time-outs. The DHCP server is
present. Go to Test I.
The DHCP server is not available.
I
Enable auto IP mode in
the PC. Renew IP.
Valid IP set assigned. DHCP is operational. Go
to Test J.
Suspect the PC configuration. Verify DHCP
operation at a different site.
J
Through the DOS
command line,
<ping>
www.waverider.com
.
No failures or time-outs. Confirms full Internet
availability through the
network. EUM
installation is working
OK.
Suspect the PC IP set, or DHCP or DNS
server operation.
Table 32 Local Troubleshooting — EUM (Service Not Available)
What should I do? What is a good result?
What does a good
result mean?
What if I do not get a good result?
Table 33 Local Troubleshooting — EUM (Service Degraded)
What should I do? What is a good result?
What does a good
result mean?
What if I do not get a good result?
A
Verify the radio link. Check the received
signal level.
The center LED on the
EUM is flashing rapidly,
or ON solidly.
Received signal is
greater than -80 dBm,
which should provide
enough margin for stable
performance. Go to B.
• If there is no LED activity, confirm the
radio frequency.
• Use the RSSI or Configuration Utility to
measure signal strength.
• Check antenna connections.
• Improve antenna pointing and/or
location.