User guide

VideoJet 8000 133
Appendix 8
Troubleshooting
If you cannot correct a malfunction, please contact your supplier, system
integrator or VCS customer service
([e-mail]).
The version numbers of the internal processors can be viewed on a special page.
Please note this information before contacting Customer Service.
– In the address field of the browser, append
/version.htm to the IP address of the unit (e.g. 192.168.0.80/
version.htm) and press Enter.
– Write down the information or print out the page.
The following table is intended to help you identify the causes of malfunctions and
correct them where possible.
Problem Possible Causes Solution
No connection
between unit and
terminal program.
Improper cable connections. Check all cables, plugs, contacts
and connections.
The computer's serial
interface is not connected.
Check the other serial interfaces.
Interface parameters do not
match.
Select a different COM port if
necessary and make sure that the
computer's interface parameters
match those of the unit. Try the
following standard parameters:
19,200 baud, 8 data bits, no parity, 1
stop bit. After that, switch off the
power to the unit, wait a few
seconds and switch it on again.
No image
transmission to the
destination.
Defective camera. Connect a local monitor to the
camera and check the camera
function.
Faulty cable connections. Check all cables, plugs, contacts
and connections.