Setup guide

Chapter 4 Troubleshooting
44 VCON Desktop Systems Installation and Setup Guide
PROBLEM: The video quality is poor.
SOLUTION:
1. Make sure that your computer meets the minimum requirements (see
“Minimum System Requirements” on page 8).
2. Adjust the focus of the camera manually.
PROBLEM: An optional Pan/Tilt/Zoom camera is connected, but your
system is not using it.
SOLUTION:
2. In MeetingPoint’s Conference Panel, right-click and then click Properties. In
the Hardware Properties, click the Camera tab. Check that you selected the
appropriate PTZ camera type and communication port.
3. Check that the camera cables are securely connected to the ViGO’s Video
connector and the computer’s COM port.
PROBLEM: The remote side cannot hear you.
SOLUTION:
1. In MeetingPoint’s Conference Panel, right-click and then click Properties. In
the Hardware Properties, click the Audio tab. Check that you selected the
appropriate audio device.
2. Make sure that the audio device is correctly connected to the
videoconferencing card.
3. Check if Mute Microphone is active. If so, disable muting.
1. In the Local Video window, click the Select Camera button. Check
that you selected the PTZ camera.