User guide

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vax.co.uk

FAQs

WARNING: to reduce the risk of personal injury, unplug the vacuum cleaner

before performing maintenance/troubleshooting checks.

Is there an accessory missing?

• Check the ‘Parts Overview’ page in this

guide to make sure the part is definitely

included in your unit.

• If it is missing, we’re here to help. Simply call

us on 0844 412 8455

Why won’t the vacuum cleaner pick up?

• The dirt container may be incorrectly

installed; remove the dirt container from the

unit by pressing the dirt container release

catch and then re-attaching it to the unit,

ensuring it is locked firmly back into place.

• The filter may be clogged; refer to

‘Maintenance: Cleaning the filters’ on

pages 5 and 6.

• The dirt container may be blocked; refer to

‘Maintenance: Emptying and cleaning the

dirt container’ on page 5.

Why is dust escaping from the vacuum?

• The filter may be clogged; refer to

‘Maintenance: Cleaning the filters’ on

pages 5 and 6.

• The dirt container may be blocked; refer to

‘Maintenance: Emptying and cleaning the

dirt container’ on page 5.

• The dirt container may be incorrectly

installed; remove the dirt container from the

unit by pressing the dirt container release

catch and then re-attaching it to the unit,

ensuring it is locked firmly back into place.

What do I do if the unit/an accessory

becomes damaged or broken?

• We’re here to help. Simply call

0844 412 8455 or visit vax.co.uk

Why won’t the accessories pick up

properly?

• Hose blockages: remove the hose from

the unit. Carefully remove any blockages

found and reconnect hose securely.

• Accessory blockages: remove accessory

from handle/tube. Carefully remove

blockage and re-attach to the vacuum

cleaner.

• The accessory may be faulty. Simply call us

on 0844 412 8455 for assistance.

Why will the vacuum cleaner not run?

• It may not be plugged into the electrical

socket correctly; ensure that the plug is

pushed in securely.

• The electrical socket may not be working

properly; check the fuse or breaker, or

consult an electrician.

• The motor thermostat may have tripped;

switch off and unplug the vacuum cleaner,

and leave for one hour before switching the

cleaner back on.

Instead of taking me back to the shop, simply call:

(UK) 0844 412 8455 (ROI) 1-800 928 308

vax.co.uk vaxireland.ie This does not aect your statutory rights