User guide
Vax Service line: AU: 1300 361 505 
NZ: 0800 800 900
vax.com.au 12
FAQ’s
WARNING: To reduce the risk of personal injury, unplug the hard oor cleaner before performing 
maintenance/troubleshooting checks.
Problem Cause Solution
Cleaner won’t run
No electricity in the electrical outlet Check fuse or breaker
Blown fuse/tripped breaker Reset circuit breaker or replace fuse
Cleaner won’t pick up/loss 
of suction
Automatic shut-off activated
Turn cleaner off and then on again or empty 
the dirty water tank (See page 7).
Filter or filter lid missing or not positioned 
correctly
Ensure dirty water tank filter and filter lid 
are positioned in the dirty water tank lid
Dirty water tank or clean water tank not 
positioned correctly
Ensure both tanks are locked in place
Filter is dirty or needs replacing Clean or replace filter
Nozzle not properly positioned
Ensure nozzle is replaced properly 
and locked
Water puddling behind cleaner
Excess cleaning solution foaming in tanks Use only Vax Floor Cleaner
Clean water tank not correctly installed Ensure tank is installed correctly
Dirty water tank is full Empty tank
Cleaner does not pick 
up dirty solution
Cleaner not set to PICKUP Set mode selector switch to PICKUP
Dirty water tank not properly installed
Ensure that the dirty water tank is correctly 
installed
Dirty water tank full / Automatic 
shut-off engaged
Remove and empty the dirty water tank
Filter or filter lid missing or not 
positioned correctly
Ensure dirty water tank filter and filter lid 
are positioned in the dirty water tank lid
Cleaner solution won’t dispense
Clean water tank not firmly in place Ensure tank is securely locked in position
Clean water tank empty Refill clean water tank.
Handle not assembled correctly Refer to page 4
Brushes won’t rotate Mode selector switch set to PICKUP
Move mode selector switch 
to SCRUB position










