User guide

Table 1–1 (Cont.) Basic Troubleshooting
Symptom Possible Cause Suggested Solution
System Problems
The terminal cable may be
faulty.
Connect the terminal cable and
the terminal to another system. If
the connected terminal works, the
console circuitry or MMJ connector
is faulty. Otherwise, the cable
is faulty. Contact your Digital
services representative.
The break/enable switch is
in the wrong position.
Turn off the system unit. Set the
break/enable switch to the down
position, then turn on the system
unit.
The power-up test display
contains unexpected
characters.
The terminal settings are
incorrect or the console
circuitry is faulty.
Make sure the terminal settings
are correct, then run the power-
up test again. If the terminal is
set correctly, contact your Digital
services representative.
The system fails to boot the
operating system.
The system defaults are
incorrectly set.
Set the system defaults as
described in the OpenVMS Factory
Installed Software User Guide, then
try booting the system again. If
the system still fails to boot, contact
your Digital services representative.
EF/RF-Series Integrated Storage Element (ISE) Problems
1
A write error message is
displayed; the Write-Protect
button glows orange. For
EF/RF ISEs,
Mounted
wrtlck
displays when DCL
command SHOW
DEVICE DI is issued.
The ISE is write-protected. Press and release the Write-Protect
button. For EF/RF, remove Write-
Protect.
The fault indicator is lit or
blinking.
The bus node ID plug is not
installed.
Install the appropriate plug.
Two or more devices have
the same node ID on the
same bus.
Make sure all devices and
controllers or adapters on the
same bus have unique IDs.
1
Only RF3X drives are internal; all other RF-series drives are external.
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1–4 Troubleshooting and Diagnosing Problems