Technical data

Mandatory Module Return Procedure and Forms
A.1 Return Procedure
6. Contact your local Digital Customer Administrative Services (CAS) office
to obtain information for the Installation Receipt and the Return Material
Checklist in Section A.2. Section A.3 lists the CAS district offices and their
phone numbers.
Ask the CAS representative for a return authorization (RA) number. CAS
will contact the customer to arrange for carrier pickup and return of the
module to Digital.
7. Complete both copies of the Installation Receipt.
The first copy is the customer’s receipt. It shows that the installation was
completed and that Digital Services contacted CAS.
Return the second copy to Digital Services along with the old modules to
ensure that the customer does not incur a penalty charge.
8. Complete the Return Material Checklist.
Return the checklist with the old modules.
9. Place the self-adhesive mailing label on the module box you are returning.
Write the return authorization (RA) number in the space provided on the
label.
10. Seal the box for shipment.
Refer questions regarding the return procedure to the local account
representative.
Note
Customers who do not return their old CPU modules will be charged a
fee.
A.2 Digital Forms
This section contains the:
• Digital Services Worksheet
• Installation Receipt–Customer Copy
• Installation Receipt–Digital Services Copy
• Return Material Checklist
A–2 Mandatory Module Return Procedure and Forms