User`s guide

System Troubleshooting and Diagnostics
5.2 Product Fault Management and Symptom-Directed Diagnosis
Using the theory of interpretation provided in the previous sections, you can
manually interpret the error logs.
Note
The interpretation theory provided in this manual is also a STARS
article and can be accessed via the Decoder Kit. (Theory 30B01.xxx
reproduces in full, Section 5.2 of this manual).
In summary, a service engineer should use VAXsimPLUS notification as
follows:
1. Make sure all four message types are sent to the Field and System
accounts.
2. Log into the Field or System account.
3. Read mail (look for the SICL service request message with its appended
MEL file).
4. Convert the encrypted MEL file and use the theory provided in this manual
to interpret the error log file.
5.2.9.1 Converting the SICL Service Request MEL File
Use the following procedure to convert the encrypted MEL file that is appended
to the SICL service request message (MEL files can be converted on site or at a
support center). Example 5–10 shows a sample SICL service request message
and appended MEL file.
1. Extract the SICL mail message from mail.
2. Edit the extracted file to obtain the appended MEL file. The MEL file is
the encrypted code that appears between the rows of asterisks and includes
the words ‘‘SICL’’ and ‘‘end.’’
3. Convert the encrypted code to a binary file using the VAXsimPLUS decode
command file as follows:
$ MCR SDD$EXE:FMGR$SICL_DECODE [MEL filename] [binary
filename]
4. Use the ANALYZE/ERROR command to produce an error log entry.
System Troubleshooting and Diagnostics 5–37