Operation Manual

294 Service, maintenance
Service, maintenance
In our experience, the most common cause
of all complaints is the result of
misunderstanding or lack of
communication between the customer and
the Vauxhall Authorised Repairer.
We sincerely hope you will never have
cause to complain about your vehicle.
However, if things do go wrong, the best
course of action for you to take is to
contact your Vauxhall Authorised
Repairer’s Service Reception Staff and
explain the difficulty you are having. We
are confident they will do their utmost to
resolve the problem to your complete
satisfaction.
Sometimes, however, despite the best of
intentions of all concerned,
misunderstandings can occur. If your
problem has not been resolved to your
satisfaction, please make an appointment
to discuss the matter with the Manager of
the department concerned.
The majority of areas of concern can be
quickly resolved in this way.
Should you wish to pursue the matter
further, the Principal of the Vauxhall
Authorised Repairer should be made
aware of your concern. It is advisable in
cases such as this to write to him to confirm
your problem and the solutions that have
been offered.
You can be assured the Authorised
Repairer’s Principal will only be too anxious
to fully investigate your problems and
correct any errors made. After all, he has a
large investment in his business and is
proud of his reputation and
professionalism and fully realises that
satisfied customers are his key to success.
In the unlikely event that you are still not
happy with the answer your Vauxhall
Authorised Repairer has given, or the
action he proposes to correct the problem,
you may contact the Customer Care
Department
1)
where a team of Customer
Care Consultants will spare no effort to
ensure your complete satisfaction.
Vauxhall Motors Ltd.
Customer Care,
Griffin House,
Osborne Road
LUTON,
Beds., LU1 3YT
Telephone: [phone]
They will review all the facts involved. Then
if it is felt some further action can be taken,
the Vauxhall Authorised Repairer will be
advised accordingly. In any case, your
contact will be acknowledged confirming
Vauxhall Motors’ position in the matter.
If you are not satisfied with the outcome,
you can if you wish, seek advice from an
independent third party such as:
Automobile Association (A.A.)
Fanum House, Basing View,
BASINGSTOKE,
Hants., RG21 4EA
Service, maintenance .......................... 294
Inspection system ................................ 296
Genuine Vauxhall Parts and
Accessories ........................................ 297
A note on safety .................................. 297
Checking and topping up fluids......... 298
Engine oil.............................................. 298
Diesel fuel filter .................................... 300
Coolant................................................. 300
Brake fluid ............................................ 302
Windscreen wiper ................................ 303
Windscreen and headlight wash
systems 3........................................... 305
Battery.................................................. 306
Protecting electronic components ..... 306
Vehicle decommissioning.................... 307
Vehicle recommissioning..................... 307
1)
Calls may be monitored and recorded for
training purposes.