Operation Manual

If you ha ve a p r obl em180
If you have a problem
In our experience, the most common cause
of all complaints is the result of
misunderstanding or lack of
communication between the customer and
the Vauxhall Authorised Repairer.
We sincerely hope you will never have
cause to complain about your vehicle.
However, if things do g o wrong, the b est
course of action for you to take is to
contact your Vauxhall Authorised
Repairer’s Service Reception Staff and
explain the d ifficulty you are having. We
are confident they will do their utmost to
resolve the problem to your complete
satisfaction.
Sometimes, however, despite the best of
intentions of all c oncerned,
misunderstandings can occur. If your
problem has not been resolved to your
satisfaction, please make an app ointment
to discuss the matter with the Manager of
the department concerned.
The m ajority of areas of conce rn c an be
quickly resolved in this way.
Should you wish to pursue the matter
further, the Principal of the Vauxhall
Authorised Repairer should be made
aware of your concern. It is advisable in
cases such as this to write to him to confirm
your problem and the solutions that have
been offered.
You can be assured the Authorised
Repairer’s Principal w ill only be too anxious
to fully investigate your problems and
correct any errors made. After all, he has a
large investm ent in his business and is
proud of his reputation and
professionalism and fully realises that
satisfied c ustomers are his k ey to succe ss .
In the unlikely event that you are still not
happy with the answer your Vauxhall
Authorised Repairer has given, or the
action he proposes to correct the problem,
you may conta ct the Customer Care
Department
1)
where a team of Customer
Care Consultants will spare no effort to
ensure your complete satisfaction.
Va uxhall Motors Lt d.
Customer Ca re,
Griffin House,
Osborne Road,
LUTO N,
Beds., LU1 3YT
Telephone: [phone]
They will review all the facts involved. Then
if it is felt som e further action can be taken,
the Vauxhall Authorised Repairer will be
advised according ly. In a ny case, your
contact will be acknowledged confirming
Vauxhall Motors’ position in the matter.
If you are not satisfied with the outcome,
you can if you wish, seek advice from an
independent third party such as:
Autom obile Association (A.A.)
Fanum House,
BASI NGSTOKE,
Hants., R G21 2EA
Roy al Autom obile Cl ub (R.A.C.),
R.A.C. Motoring Services Ltd.,
89-91 Pall Mall, LONDON, SW1Y S45
The Customer Relations Department,
Society of Motor Manufacturers and
Traders Ltd. (S.M.M.T.),
Forbes House, Halkin Street,
LONDON, SW1X 7DS
Customer Complaints Service,
Sc ottish Motor Tra de Associ ation,
(S.M.T.A.),
3 Palmerston Place,
EDINBURGH, EH12 5AQ
The National Conciliation Service,
Retai l Motor Industry Federation,
9 North Street,
RUGBY, CV21 2AB
If you have a problem w hilst ab road:
The Serv ic e De partme nts of ADAM OPEL
GmbH and General Motors branches
everywhere will provide information and
assistance:
In Luxembourg please contact
the General Motors Service Department in
Antwerp – Belgium
Te lephone 00 32-3 4 50 63 29
General Motors Austria GmbH
Groß-Enzersdorfer Str. 59
1220 Vienna – Austria
Tel. [phone] or
00 43-1-2 88 77 0
1)
Calls ma y be mo nito red and rec or ded fo r
training purposes.