User guide

4. TROUBLESHOOTING (CONT’D)
PROBLEMS TRY THIS
3. Nothing works. • See if the unit is plugged in.
• See if the unit is receiving power from the
house circuit breaker or fuse.
4. Condensation on windows
(air too humid).
• See Controls Section on pages 4 to 17.
• Leave curtains half-open to allow air circulation.
• Store all firewood in a closed room with a
dehumidifier or in a well ventilated room, or
store the wood outside.
• Do not adjust the thermostat of your heating
system below 18°C (64°F).
5. Inside air too dry. • Temporarily use a humidifier.
• See Controls Section on pages 4 to 17.
6. Air too cold at the air supply grille. • Check if the exterior hood is not blocked.
• See Controls Section on pages 4 to 17.
• Install a duct heater.
7. The LED of the integrated control
is blinking RED.
a) HRV and ERV 90H-V ECM only: There is a
problem with one of the motors. The unit is
OFF. Contact your installer.
b) 90H-V and 60H Novo+ only: There is a
problem with the exhaust motor. The unit is
OFF. Contact your installer.
8. The LED of the integrated control
is blinking GREEN.
• There is a problem with the thermistor. The
unit is still working, but will defrost frequently.
Contact your installer.
9. The LED of the integrated control
is blinking AMBER.
• There is a problem with the motorized damper.
The unit is OFF. For a 2½-hour period, the unit
will try to reset the damper every 30 minutes.
After 2½ hours, if the problem is not solved, the
unit stops trying to reset damper. Contact your
installer.
10. The integrated control push
button does not work.
• The 30-second boot sequence is not
completed. See Integrated Control on page 5.
If the problem is still not solved, call your installer or the nearest approved Service Center.
Also, you can reach the Customer Service Department at the following phone number:
1-800-567-3855.
REPLACEMENT PARTS AND REPAIR
In order to ensure your ventilation unit remains in good working condition, you must
use vänEE genuine replacement parts only. The vänEE genuine replacement parts are
specially designed for each unit and are manufactured to comply with all the applicable
certification standards and maintain a high standard of safety. Any third party replacement
part used may cause serious damage and drastically reduce the performance level of your
unit, which will result in premature failing. vänEE also recommends to contact a vänEE
certified service depot for all replacement parts and repairs.