Warranty Information

Tornado Products
Warranty Service
Valley-Dynamo warrants its new products to be free from defects resulting from
faulty manufacture or faulty components under the following terms and
conditions:
WARRANTY LENGTH
One year on Tornado® Coin, Pro-Grade and Home Model products
TOURNAMENT USED products receive identical coverage with regard
to manufacturing defects and faults. As used equipment they may be
damaged or worn from shipping or use and are discounted accordingly.
FOR WARRANTY SERVICE
Valley-Dynamo will, at its sole option, repair, upgrade or replace this product
in the event of any defect in materials or workmanship during the warranty
period. This shall be Valley-Dynamo's sole obligation, and the customer's sole
remedy, for any warranty claim.
Valley-Dynamo will request and you must provide the complete Model
Number & Serial Number of the unit whenever available (as shown at the
top of this page – not just the last 5 digits), or other proof of purchase such as
an invoice or receipt.
OPERATORS AND END USERS – While our Tech Support staff is available
to assist with diagnosis and troubleshooting of your problem, contact your
Distributor for Warranty Service on your equipment.
DEALERS AND DISTRIBUTORS – To obtain replacement and an RMA
number, contact Valley-Dynamo referencing the Model number and Serial
number of the unit and the nature of the problem. Valley-Dynamo will, at its
discretion, send replacement parts and/or issue an RMA for the return of
failed parts. To avoid billing issues, request an RMA when the failed part is