ADMINISTRATOR GUIDE viewLinc 4.
Copyright Copyright 2012 Vaisala Canada Inc All rights reserved. No copying, distribution, publication, modification, or incorporation of this document, in whole or part, is permitted for commercial purposes without the express written permission of Vaisala Canada Inc. Vaisala Canada Inc 13775 Commerce Parkway Richmond, BC V6V 2V4 Canada Trademarks Vaisala Canada Inc, Vaisala Veriteq, Vaisala Veriteq vLog, and Vaisala Veriteq viewLinc are trademarks of Vaisala Canada Inc.
Table of Contents About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Who this Manual is for . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v How this Manual is Organized . . . . . . . . . . . . . . . . . . . . . . . v Conventions Used in this Document . . . . . . . . . . . . . . . . . . vi Related Documentation and Software Products . . . . . . . . . vi Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Chapter 1: Getting Started .
Contents Searching for Zones and Locations. . . . . . . . . . . . . . . . . . Ordering Columns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Linking and Unlinking Channels . . . . . . . . . . . . . . . . . . . . Deleting Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Editing Location Properties. . . . . . . . . . . . . . . . . . . . . . . . Hiding and Showing Location Columns. . . . . . . . . . . . . . . Creating and Editing Location Thresholds. . . . . . . . . . . .
Understanding The Tabs in Locations . . . . . . . . . . . . . . . . Building a Trend with the Trend Tab. . . . . . . . . . . . . . . . . Understanding the Dropdown Menus and Buttons in the Locations Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . Opening Large Popup Trend Views. . . . . . . . . . . . . . . . . . 66 67 69 71 Real-Time Graphs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Reading Graphs in Popup Trend View. . . . . . . . . . . . . . . .
Contents Deactivating/Reactivating a Group . . . . . . . . . . . . . . . . . 102 Creating a New User . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Adding an ACL to a Zone . . . . . . . . . . . . . . . . . . . . . . . . 104 Chapter 7: Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Viewing Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding Comments to Events . . . . . . . . . . . . . . . . . . . . . Adding Custom Events . . . . . . . .
About this Manual About this Manual The viewLinc 4.0 Administrator Guide includes the information you need to install, configure and operate the viewLinc system. You can also view the Quick Start Guide for a graphical overview of installing viewLinc. If you are not an Administrator, refer to the User Guide for information on the standard tasks performed using viewLinc.
About this Manual monitoring the system of threshold-exceeding conditions or if data communication between the device and the system is down. Includes how to acknowledge alarms. Chapter 6: Permissions. Includes information about User Permissions, User Rights and Access control lists. Shows how to create users, assign them to groups and zones, add permissions and control rights. Chapter 7: Events. Includes filtering and printing event logs, including details on transfers, alarms, and acknowledgements.
About this Manual Use vLog software and its associated Quick Start Guide for setting up Vaisala Veriteq devices and viewing and printing device historical data as graphs or text files. Use your specific Vaisala product User Guide for information about installing 300 Series Transmitters. Support Information In North America, technical support is available between 8am-4pm PST Monday - Friday, 1-866-861-3388 (or 604273-6850). You can also email veriteqsupport@vaisala.com, or visit www.vaisala.
About this Manual viii © 2012 Vaisala Canada Inc
Chapter 1: Getting Started This section includes: • Overview of the Vaisala Veriteq Continuous Monitoring System (CMS) • Administrator’s Road Map • What’s New in viewLinc 4.0 • System Requirements, Hardware and Software • Installing viewLinc • Logging in to viewLinc from an Internet Browser to Monitor Conditions • First Steps in viewLinc • What’s New in viewLinc 4.0 • Getting Help viewLinc 4.
Chapter 1: Getting Started Overview Welcome to viewLinc 4.0, a key element in the Vaisala Veriteq Continuous Monitoring System (CMS). Using viewLinc you can easily monitor device readings locally on a PC or across a network using a supported version of Microsoft® Internet Explorer® or Mozilla® Firefox® Internet browser, or from mobile devices like the iPhone®, Google Android®, or Blackberry®. With viewLinc 4.
Overview methods of attaching devices to PCs are using vNet or Digi devices. These options are described in Table 1.
Chapter 1: Getting Started Method Serial port How Connected Detail Vaisala Veriteq serial port cable • Allows devices to connect directly or over an Ethernet network (when device host is installed) to the viewLinc server • Requires a Serial port on a PC • Requires a Serial to Logger cable Table 1: Methods of attaching devices to PCs It is also possible to use a mix of these methods if your system requires it. The outlined Administrator’s Road Map applies to all installation options.
System Requirements Edit Alarm email templates (see “Editing Alarm Email Templates” on page 50) 8 Create Alarm and Threshold Templates (see “Creating Alarm Templates” on page 80) 9 Add Devices (see “Adding Devices” on page 40) 10 Set and configure Alarm Thresholds (see “Threshold Alarms” on page 86) 11 Configure Alarms (see the sections on setting threshold, communication and device alarms in Chapter 5: Alarms) 7 Once these set up activities are complete, you are ready to start monitoring device readings,
Chapter 1: Getting Started viewLinc Server Requirements The viewLinc Server machine must meet the following requirements: • Be available 24 hours a day, 7 days a week. • Have 350 MB free application disc space.
System Requirements Windows XP/2003 x32 Program files: C:\Program Files\Vaisala\Vaisala Veriteq viewLinc Data files: C:\Documents and Settings\All Users\Documents\Vaisala\Vaisala Veriteq viewLinc Note: It is strongly recommended to use the default installation folders for data files as other folders may have special security restrictions placed on them. For example, Windows 7/2008 does not allow files in the ‘Program Files’ folders to be deleted by non-admin users.
Chapter 1: Getting Started End User PC Requirements A machine on the network used to administer viewLinc must have: • 2.4 GHz • 2 GB RAM • a supported Internet browser installed (Microsoft Internet Explorer 6.0 or later; Mozilla Firefox 3.5 or later recommended). Installing viewLinc This section outlines how to install viewLinc on a server or a remote host, including a description of the four methods by which devices can be connected to the system.
Installing viewLinc Method 1: Using vNet Devices The following procedure shows how to use vNet devices to connect your devices to the network. Figure 1: Overview of viewLinc system using vNet devices Attaching Main Hardware 1 2 3 Remove protective label on the bottom of the device. Connect the device to the vNet device. Connect the vNet device to the Ethernet outlet and (if not using PoE) power supply.
Chapter 1: Getting Started Discovering the vNet Device 1 2 3 4 Obtain a reserved (recommended) or static IP address for your vNet device from your IT department. If your networking policy requires you to reserve IP addresses using DHCP, see www.vaisala.com/lifescience-hitech for instructions. Insert the vNet Device driver CD into the viewLinc Server. The Device Setup Wizard launches automatically. Click Next.
Installing viewLinc Method 2: Using Digi Devices The following procedure shows how to use Digi devices to connect your Vaisala Veriteq devices to the network. Figure 2: Overview of viewLinc system using Digi devices Attaching Main Hardware 1 2 Connect your Vaisala Veriteq device to a Digi device using a Vaisala Veriteq cable. Connect your Digi device to power supply and Ethernet outlet. Note: These instructions focus on the Digi One SP. For other Digi models, see www.vaisala.com/lifescience-hitech.
Chapter 1: Getting Started 2 3 4 Insert the Digi driver CD into viewLinc Server. The Digi Device Setup Wizard launches automatically. Click Next. Select the device that matches the MAC address from the bottom of your Digi device. Click Next. Note: If your device is on a different subnet from the server, you will need to know the IP address of the Digi device and launch the RealPort installer on the Digi Driver CD.
Installing viewLinc Installing USB Drivers Using the supplied Vaisala Veriteq USB cable driver CD and Quick Start guide, install USB drivers on every PC you plan to attach devices to. Connecting Hardware 1 2 3 Connect the device to a Vaisala Veriteq USB cable. Connect the USB cable to your viewLinc Server or Device Host (ensure the viewLinc Server computer is attached to your network). Install a USB cable driver. You only need to install a driver once on each machine to which devices are connected.
Chapter 1: Getting Started Refer to the vLog User Guide for installation instructions. Installing viewLinc Software Now you are ready to install viewLinc which will be used to make device monitoring, alarming and reporting available across your network. There are two options available to you: • Install viewLinc software on a network server (must be installed once). • Install viewLinc software on a PC as an offsite host to make devices connected to it available to the viewLinc server.
Logging in to viewLinc 5 6 7 8 Choose a destination location for the viewLinc program files, then click Next. Select Logger Host, then click Next. Click Install. Click Finish. You have installed all necessary viewLinc components.You can now move to any machine on the network - or stay where you are - and log in to viewLinc to monitor channels using any supported Internet browser on the network.
Chapter 1: Getting Started 3 In the login screen, enter your username and password. Click Login. Note: The default administrator username and password are both “admin”. 4 The main viewLinc screen appears, showing “Getting Started” screen. To start using viewLinc, click the Options button and choose Locations. 5 Here you will find a tree view with your location and device data. Expand the tree with the plus icon.
First Steps in viewLinc If no Locations display, you may not have any locations assigned to you, the administrator may need to configure the system, or there could be a problem with viewLinc itself. If you use Vaisala Veriteq devices, try discovering devices - see “Discovering Devices” on page 40. Note: The administrator may have set up the system to prompt for password periodically to ensure system security. When prompted, re-enter your password.
Chapter 1: Getting Started The Locations feature replaces the previous channels/my channels functionality, providing improved customization and flexibility with more information available from the tree view. Views: A View is a customized combination of locations selected from all available zones by the user. They offer the flexibility of navigating a tree view similar to the locations view with a customized hierarchical zone organization.
Getting Help North America Contact Vaisala Canada Inc, 8am-4pm PST Monday - Friday, at 1-866-861-3388 (or 604-273-6850) or email veriteqsupport@vaisala.com. See also www.vaisala.com/ lifescience-hitech. For sales, pricing, quotations, or general information, please call 1-800-683-8374 (or 604-273-6850). Outside of North America: helpdesk@vaisala.
Chapter 1: Getting Started 20 © 2012 Vaisala Canada Inc
Chapter 2: Management This section describes how to: • Configure various components of viewLinc using the Managers from the system configuration menu • Create and work with views in Views Manager • Use access control to give views access to different users and groups • Set up and add locations to a custom dashboard using the Dashboard Manager • Navigate the Device Manager, add a device and add access controls viewLinc 4.
Chapter 2: Management About Views Manager A View is a customized combination of locations selected from all available zones by the user. It offers the flexibility of navigating a tree view similar to the locations view with a customized hierarchical zone organization. Views Manager allows you to create and edit views for use throughout the application. Views are useful when you wish to group important locations together.
About Views Manager 4 5 6 7 possible to to add a zone by right clicking the zone and selecting Add Zone. To specify access control for your view, click the view to select it then select Options | Add from the access control panel on the right. The access control window appears. Select an access control type, user name, and type of permission you wish to give. Click Save.
Chapter 2: Management About Dashboard Manager Dashboards provide the ability to upload a custom image for any zone or view and place locations on this image. They give the user a visual display of the current readings at various locations. For example, a floor plan or map of a building can be uploaded as the dashboard image, and the locations can be dragged and dropped to their corresponding real life locations on the map.
About Dashboard Manager 6 7 If it is necessary to resize the image, select Options | Resize Image. A grey border will appear around the image allowing you to adjust the size in a window. Navigate the locations tree to find a location or zone you would like to add to your dashboard. Drag and drop from the locations tree to the dashboard on the right. Note: It is only possible to place locations on the dashboard that 1) are a part of the zone being edited and 2) are not in the current dashboard yet.
Chapter 2: Management Erasing the Dashboard Note: 1 2 The erase operation cannot be undone. To erase the current dashboard, select Options | Erase Dashboard. A confirmation message box appears. Click Yes. The current dashboard image and all items on the dashboard are erased. About Device Manager The Device Manager is used to add, configure and provide/ manage user access to Devices, Hosts, and Locations.
About Locations Manager About Locations Manager The Locations Manager is new to viewLinc 4.0 and is the central location for organizing locations into relevant zones for use throughout the application. The Locations Manager contains 3 panels: Locations, Device Browser, and Location Properties. The Locations panel allows you to customize the application by organizing data into zones, sub-zones and locations.
Chapter 2: Management clicking on the lower left Options button and selecting Locations, you will need to start by adding and configuring new Zones. This is done by clicking Options | System Configuration | Locations | Locations Manager. From the left panel, right click on the System folder and click Add Zone.
Organizing Locations into Zones Creating Zones To create a new zone: 1 Select Options | System Configuration | Locations Manager. Navigate the locations tree on the left or simply right click on the System folder and select 2 Add Zone. A ‘New Zone’ folder will appear. Enter a name for the zone and press [Enter].
Chapter 2: Management channel and drag and drop to a zone in the Locations tree. 3 If you have dragged a device with multiple channels to a zone, a prompt will appear asking if you wish to automatically create sub-zones based on device names or simply paste all of the contained channels. Select the option you prefer. 4 It is also possible to cut and paste locations from one zone to another.
Organizing Locations into Zones 2 Right click the zone and select 3 In the Zone name dialog box, make your changes. Press Enter or click outside the dialog box to complete the name change. 4 Note: Rename. Renaming zones edits the zone name only; it does not change the locations assigned within it. To link or unlink Locations to a zone, see “Creating Zones” on page 29.
Chapter 2: Management criteria will display. Hosts cannot be filtered with the search box in Device Manager. Ordering Columns To re-sort the display order in a Locations tab: 1 From any of the tabs in the Locations area, right click on 2 any column heading. From the dropdown menu that appears, click to select Sort Ascending or Sort Descending, or, click on any column header to sort all the rows using that column. Click again on the column header to sort the list in the opposite order.
Organizing Locations into Zones filter to ensure all devices and channels are visible. If you still don’t see any devices, contact your system administrator. 3 Drag the channel (represented by the Channel icon) from the Device Browser and drop it into a Location that is not already linked to a channel in the Locations tree. 4 The channel is now linked with the Location you dragged it to.
Chapter 2: Management link with another location. See “Linking and Unlinking Channels” on page 32. You can also unlink all channels within a zone. This is useful when you wish to delete a zone, because all child locations must be unlinked in order to delete the zone. Once unlinked, the freed channels become available in the Device Browser tree. To unlink all child locations in a zone: 1 Navigate the Locations tree in Locations Manager to find the zone with the locations you would like to unlink.
Organizing Locations into Zones zone and can be re-assigned to a different zone from the device browser. To move channels between zones, see “Creating Zones” on page 29. To deactivate child locations: 1 From the Locations tree in Locations Manager, expand the zone you want to delete. 2 3 4 5 Right click and select Deactivate child locations. A prompt will appear confirming that you want to modify the location. Click Yes. The zone will remain in the list until the Locations tree is saved.
Chapter 2: Management 3 The edit location screen appears. Enter the name, description, units and decimal places as you’d like them to appear in viewLinc. Note: The name, description, units and decimal places control the way your location appears throughout viewLinc. If you enter a smaller number of decimal places than your device reads, viewLinc will automatically round the data it receives from the device to the nearest decimal point.
Organizing Locations into Zones example, to show a column with colored icons representing alarm status, select Icon. 3 Click outside the list, or press [Esc] to hide the options list. Creating and Editing Location Thresholds Thresholds (less than or greater than values for associated measurements) can be assigned to selected locations from the thresholds tab in locations manager. It’s also possible to deactivate/reactivate and edit an existing threshold from this tab.
Chapter 2: Management 38 3 The edit threshold window appears, populated with default values. Set the desired thresholds. 4 Click Save.
Chapter 3: System Settings There are several important settings screens in viewLinc, all located under the System Configuration tab.
Chapter 3: System Settings Discovering Devices To discover recently attached Vaisala Veriteq devices which may not show up in the Device Browser automatically: Note: 300 Series Transmitters are not recognized by viewLinc using the Discover devices procedure; use your Digi Discovery software if required. Select Options | System Configuration | Device Manager.
Adding Devices To add a Vaisala Veriteq device: 1 From the Device Browser in Device Manager, select a host, then select Options | Host | 2 3 4 Add Device. In the Add Device screen, select Veriteq Logger from the Device Class dropdown list. Enter the COM port number. To add a combination of Vaisala Veriteq devices and 300 Series Transmitter devices, select Upload Definitions File then enter or browse to the correct file. To add several Vaisala Veriteq Devices, see “Discovering Devices” on page 40.
Chapter 3: System Settings 3 Enter the following: a Disconnect After Scan: To maintain a persistent connection to the device, choose False. b Connection Type: If the transmitter has a LAN or WLAN module, select Network. If you use an external Digi device, choose COM Port. c IP Address: See your administrator or check the Device box. d Sample Rate: Choose 90 (recommended, but you can modify the rate if you need more or less recorded data).
Swapping Devices Note: Each Vaisala Veriteq device must be reviewed separately using vLog, and the COM port to which they are connected must be selected. • COM port/IP address. Device is on the same COM port (attached to the same cable). If you are swapping a 300 Series Transmitter connected as a network device, ensure the new transmitter has the same IP address. • Name. Device is not retired or deactivated. • Status. Device is not in active alarm mode. • Sample Interval.
Chapter 3: System Settings 6 7 8 Click Options | Refresh to update the device list (you may have to wait a few minutes for the device to appear). If the new device has been previously swapped it will be found in the list of deactivated devices (to view, click Show Deactivated Items from the Options dropdown). From the Device Browser panel in Options | Locations Manager, select the device you have removed. Right click and select Swap this device with...
Editing Device Properties and Aliases 3 From the Options | Device menu, click Deactivate Device. 4 A message appears, asking that you confirm you want to remove this device. Click Yes. You can now remove the device from the network. Editing Device Properties and Aliases viewLinc allows you to edit a Vaisala Veriteq device description (maximum 16 alpha-numeric characters stored within the device), as well as its alias (maximum 64 alphanumeric characters, not stored within the device).
Chapter 3: System Settings 2 On the Device menu (or the right-click context menu) select Edit Device. 3 In the Edit Device Properties screen, in the Description text box, enter the new information (maximum 16 characters for Vaisala Veriteq devices only). In the Alias text box, enter a more descriptive Alias (maximum 64 characters), if you want.
Editing Channel Properties and Aliases To edit channel properties: 1 From Options | System Configuration | Device Manager, 2 select the Host and then the device whose channel’s properties you want to edit. Select the channel you want to edit. 3 On the Options | Channel menu select right-click and select Edit Channel. 4 In the Edit Channel Properties dialog box, in the Alias text box, enter a more descriptive Alias (maximum 64 characters), if you want.
Chapter 3: System Settings system default, you will need to edit the location from the Locations manager and select the option Use System Default. Adding Hosts viewLinc 4.0 provides the option of adding multiple host machines so devices residing on these host machines can be added and monitored as locations. To add a host machine: 1 From the Device Browser in Device Manager, select Options | 2 3 48 Add host. The Add Host window appears. Enter the hostname or IP address of the host you’d like to add.
Configuring Email Settings process is complete. Click Yes when prompted to refresh. Configuring Email Settings Alarm notifications are sent via email, therefore administrators must set Email Settings to properly send email messages from your mail server. If you aren’t sure which usernames and passwords to use or which check boxes to enable, contact your IT Administrator. To configure Email Settings: 1 In viewLinc, choose Options | System Configuration | Templates | Email Templates.
Chapter 3: System Settings 5 viewlinc_system@yourcompany.com or controlroom47@yourcompany.com In the Outgoing Server area, enter: • an outgoing SMTP mail server name (e.g., mail.yourserver.com) • an outgoing mail server port (a number between 165535. Your IT Administrator will have this information) • an appropriate server timeout interval 6 If your outgoing mail server requires authentication, select the SMTP Authentication check box and enter the username and password to send mail on that server.
Editing Alarm Email Templates sending emails to a pager or cellular phone, or for a specific purpose within your company.
Chapter 3: System Settings macro, then click Macros and select the variable you want to use from the drop-down list. 3 When you are finished, click Save. Working with Users viewLinc 4.0 provides several security options including the concept of users. Each user has a set of permissions which are enabled when the user logs in, governing what tasks they can perform and what parts of viewLinc they can access. When you install viewLinc, a default “admin” account (user account with Full Control) is created.
About Contact Schedules About Contact Schedules viewLinc allows you to set times when a particular user receives alarm notifications. Users can be set to receive notifications “always”, “never”, or on a schedule of times and rotating dates (for example 07:00-19:00 on a 4 day on, 5 day off rotation, or 08:30-17:30 on a 5 day on, 2 day off rotation). Contact schedules are applied to user accounts, so schedule patterns (days, hours) must be set before any can be applied to a particular user.
Chapter 3: System Settings 6 enter 00:00-00:00. For no contact in a day, leave the day blank. Click Save. Your schedule will be named “New Schedule”. To rename it, double-click the row or select Options | Rename. Note: To temporarily disable the scheduling capability (for example, to have notifications sent “always” or “never”, choose “Always” or “Never” from the State drop down box). You can then choose or edit the schedules you’ve set at later time and re-select “Enabled” when necessary.
About Preferences Reactivating Users To reactivate a user: 1 From Options | System Configuration | Users, click 2 Show Deactivated Users. All deactivated users appear in grey text. Select the user you want to reactivate and click Reactivate User from the Options dropdown menu. About Preferences The preferences section of viewLinc contains several system preferences that affect the behaviour and display of the application throughout.
Chapter 3: System Settings Choosing Device and Channel Description Lengths (Aliases) Vaisala Veriteq devices have descriptions stored inside them that have a maximum length of 16 characters (300 Series Transmitters do not store descriptions). Channel descriptions have a maximum length of 12 characters. Some administrators may prefer to display a longer, more informative description. To accommodate this, viewLinc allows you to set an alias for a device or channel, up to maximum of 64 characters.
About Preferences To choose temperature measurement units: 1 In viewLinc, go to Options | System Configuration | Preferences. 2 In the Name column, select Preferred Temperature Units and in the Value column, choose either Celsius (C) or Fahrenheit (F). Note: This procedure does not alter how the device measures temperature - it alters the units in which temperature is displayed (except for channels which already have preferred unit settings assigned).
Chapter 3: System Settings Creating Preconfigured Comments for Email Messages Administrators can preconfigure standard comments to be sent as part of email notifications for alarms and transfers, as well as have them included in the Event Log. To use these comments in email notifications, the [Comments] parameter must be present in the specific Email Template.
Creating Preconfigured Comments for Email Messages To use preconfigured comments (in a custom Communication Alarm, for example): 1 From Options | System Configuration | Templates | Alarm Templates, highlight a template, then click the Comments tab. 2 3 4 5 On the Comments tab, select a comment from the Preconfigured Comments drop-down list. Your preconfigured comments will appear in the Comments box, allowing you to make additional changes to the text, if required. Choose the email template to edit.
Chapter 3: System Settings 60 © 2012 Vaisala Canada Inc
Chapter 4: Locations This section is for administrators and general users. In this section, you’ll learn about: • Locations, Trends, and Zones • Selecting Channels and Zones to display as Locations • Opening Large Popup Trend Views • Viewing and Working with Real-time Graphs in a Large Popup Trend View • Displaying or hiding Location information Let’s get started learning what locations are in viewLinc. viewLinc 4.
Chapter 4: Locations About Locations What is a Location? The Locations feature is new to viewLinc 4.0, giving the user improved customization with more information available more readily from the Location tree view. A Location is a ‘data point’ which can be linked to any single channel and can be located in a hierarchical tree of zones. It removes the hardware definition of host/device/channel from the Location tree, allowing any channel to become a Location.
About Locations Understanding the Locations Screen The Locations screen in viewLinc contains many important features: 1 4 2 3 5 Item Details 1 - Tabs Contains main viewLinc tabs: Table View, Dashboard, Location Alarms, Trend. 2 - Options dropdown Contain buttons like Refresh, Popup Trend, Pause Alarming, etc. These menus are context-sensitive - they change depending on which tab is open and which item is selected within the tab.
Chapter 4: Locations Item 5 - Location Details Details In Table View mode, includes details on channel configurations, paths, current data readings, latest timestamp and threshold information. Table 2: Important features of the Locations screen The Locations screen displays general information about the corresponding data source. When a location has no data source associated with it, it will be displayed with a blue exclamation mark icon.
About Locations Column Displays Device Serial Number The serial number associated with the device. Device Description The description that was entered for the device at the time of configuration. Channel ID The system defined number associated with the channel. Channel Number Number representing the channel for that device (each device has 1 or more channels, and labels them 1, 2, and so on). Channel Description Description of channel (editable from the System tab).
Chapter 4: Locations on the location/zone you have selected, if any. The following options are available: • Refresh: Reloads the selected tree. • Expand/Collapse All Zones: Expands/collapses all zones and sub-zones of the tree in the left locations panel. • Pause Threshold Alarming: Pauses the threshold alarms for the zone or location selected in the tree. If a zone is selected and there are child locations, this command will pause alarming on all child locations within the selected zone.
About Locations user can acknowledge threshold alarms if they have ‘Acknowledge Alarms’ permission on that location. The device alarms can be acknowledged if ‘Acknowledge Alarms’ is available on at least one location referencing that device. For further information on acknowledging alarms seeSee “Viewing Active Alarms” on page 98. • Trend Tab: When browsing the Locations tree, the trend tab enables you to build and display location trends quickly and save them as Views as follows.
Chapter 4: Locations 5 6 7 8 9 the live button or click Options | Refresh to refresh the graph and it will graph only the data you have selected with these checkboxes. Plot threshold lines on a location by checking the ‘Threshold Lines’ column and refreshing again. The panel displays statistics information for each graph line. Click on the Group Statistics tab to see the totals and max/min ranges for all locations together. Click on the Scale tab to adjust the values for the scale of the graph.
About Locations double forward and back arrows will adjust the start time by a greater distance. live button will fetch the most recent • Pressing the data using the ‘duration’ combo box value to adjust the start date of the graph. • The top right check box labelled ‘Auto Refresh On’ will toggle the auto refresh option. Uncheck it to stop periodic updates, or check it to have the same effect as live button.
Chapter 4: Locations Table View Tab Options • Refresh: Reloads grid data with latest information. • Popup Trend: Pops up the trend graph display of the selected row. • Properties: Displays the properties window for the selected row. • Pause Threshold Alarming: Pauses threshold alarming of the selected row. • Resume Threshold Alarming: Resumes threshold alarming of the selected row. • Pause Host Alarming: Pauses host device alarming for the selected host.
About Locations Trend Tab Options • Refresh: Reloads data from server. • Clear: Clears all channels from the trend. This option is visible when building trends from the ‘System view’ tree. • Save as View…: Displays a window to save the current trend as a View. This option is visible when building trends from the ‘Locations’ tree. It requires ‘Manage Views’ rights. • Save as Report…: Displays a window to save the current trend as a single page ‘History Report’. This option requires ‘Manage Reports’ rights.
Chapter 4: Locations To open a large popup trend view: 1 From the Options | Locations window, browse the locations tree and left click to select a location you want to view. 2 Right click Popup Trend or double click the selected location line. A new resizeable window containing information about the selected location appears. 3 Repeat steps 1 and 2 to view multiple large popup trend views.
Real-Time Graphs Real-Time Graphs With viewLinc, you can view live data in graphical form at any time using the Trend tab in Locations. To view live data as a graph: 1 From Options | Locations, click the Trend tab. 2 3 Expand the Locations tree on the left to find a Location you wish to graph. Drag locations as you wish from left to right (with a limit of 16 channels). The comparative data of all the Locations you selected will be displayed in the Trend tab.
Chapter 4: Locations Item Description Numerical display area Displays most current data value in units being measured, as defined by the user(see page “Choosing Temperature Measurement Unit Preferences” on page 56 to change). Graph area A graphical representation of data history is displayed here. Left-side Y-axis Shows the scale for the data displayed in the graph.
Real-Time Graphs Item Status bar Description Indicates channel monitoring status (OK or Alarm/Alarm condition type). Table 4: Large Popup Trend view elements Viewing Graph Detail in Large Popup Trend View With a Large Popup Trend View open, you can also zoom in on a specific time period. Simply click anywhere on the graph and drag your cursor to the right to highlight the time period you want to magnify, then release. The magnified area displays until the next live update.
Chapter 4: Locations 76 © 2012 Vaisala Canada Inc
Chapter 5: Alarms Alarms and Alarm Acknowledgement are the keys to success with the Vaisala Veriteq Continuous Monitoring system. In this chapter, you’ll learn to: • Understand Types of Alarms in viewLinc • Create Alarm Templates • Set threshold and Device Alarms • Deactivate and Reactivate Alarms • Acknowledge Alarms • Pause Alarms To learn about how to generate Alarm reports, see Chapter 8: Reports. Let’s get started looking at alarms. viewLinc 4.
Chapter 5: Alarms About Alarms There are several types of alarms in viewLinc: threshold alarms, communication alarms, event log validation alarms, and device sampling alarms. If you are using validatable devices, you may also receive device validation alarms and calibration alarms. Users with the appropriate ACL permissions can set threshold alarm limits and when conditions exceed these limits, alarms are triggered which notify key staff of the condition.
About Alarms Event Log Validation Alarms An Event Log Validation Alarm indicates when changes have been made to the event log from outside the viewLinc system. Each entry in the event log has its own CRC which is verified - if any changes have been made, an alarm is automatically created, rendering data non-validatable. It checks the CRC of event files, checks the CRC of event records in the files, checks for missing records, and checks for missing files.
Chapter 5: Alarms in your browser, an error message appears, prompting you to enable pop-ups for viewLinc. • An email can be sent. If configured, emails are automatically sent to the address, addresses, or user specified when threshold limits are exceeded, communications are interrupted, or an event log or device alarm condition is present. Alarm emails can be sent repeatedly based on how alarm properties have been set. • An application can be launched or an external device turned on.
Creating Alarm Templates To create an alarm template: 1 From Options | System Configuration | Templates | 2 3 Alarm Templates, click the Options dropdown, then Add Alarm Template. select By default, the alarm template name is New Alarm Template. Click in the title to enter a more specific title. On the General Parameters tab, define the following: a Color Code. Choose the alarm color code - either blue, yellow, orange, or red.
Chapter 5: Alarms Note: 5 We recommend that you use this feature sparingly. If many pop-ups are triggered at the same time, it can disrupt your browser operation and may require that you restart your browser to correct. To send an email notification when the alarm triggers: a Select the Notifications tab. b Click c Add, and then select Add Email Notification. In the Delay before sending first notification field, indicate a delay, in hours and/or minutes (HH:MM), before you want the first email sent.
Creating Alarm Templates email address specified in Options | System Configuration | Users are visible (see “Editing Users and Passwords” on page 54). Drag users to notify to the Selected Users column. Reorganize the list order if necessary using the arrow buttons. Click OK. f In the Repeat email notification drop-down, choose an appropriate interval for the frequency emails are resent while the condition still exists.
Chapter 5: Alarms 6 You can also run commands on the viewLinc Server machine (which in turn can trigger external devices) when a condition exists. To configure commands: a Select the Notifications tab. b Click c Add, then select Add Command Notification. To specify a delay before the command runs, enter a delay period in hours and/or minutes (HH:MM). Note: If you have set the Delay Before Activating Alarm option, ensure the combined time delay does not interrupt your alarm notification requirements.
Creating Alarm Templates comment. How comments appear in an email is defined in the email template. a Select the Comments tab. b Select a preconfigured comment that is appropriate for the purpose of the notification or manually enter a new comment you want displayed in the notification. 8 You can also list all locations and devices that are currently using the selected template by clicking Options | Devices and Locations using Template.
Chapter 5: Alarms 4 5 6 If you want to apply an existing alarm template (which defines how the alarm displays and who is notified when a threshold is reached), select Use Alarm Template (see “Creating Alarm Templates” on page 80). If you want to define custom settings for this template, complete the fields in the General Parameters, Notifications, and Comments tabs. This option is also available using the right click context menu while a template is highlighted.
Threshold Alarms To set a threshold alarm: 1 From Options | System Configuration | Locations Manager, select the location or locations you want to set the threshold alarm for. Note: 2 To select multiple locations at one time, hold down the [Ctrl] key while you select locations. To select a group of locations in a list, hold down the [Shift] key and select the first and last locations. The Locations Properties panel will update automatically.
Chapter 5: Alarms The Edit Threshold screen appears. 3 4 5 6 7 To set a threshold alarm using an existing threshold template (recommended), select Use Threshold Template, then select the template from the drop-down list. To set a custom threshold, select Use Custom Threshold Settings and define the threshold condition. For example, a temperature alarm that is triggered when the temperature goes above 21C.
Threshold Alarms select the threshold to edit from the Thresholds tab in the Location Properties panel on the right. 2 3 4 Select Options | Edit Threshold. The Edit Threshold screen displays. Edit threshold settings as desired. Click Save. Disabling Threshold Alarms You can temporarily disable alarms without deleting all the setting information (for example, when you want to move a device from one location to another).
Chapter 5: Alarms To deactivate a threshold alarm: 1 Select Options | System Configuration | Locations Manager and highlight the row of the location you want to deactivate the threshold alarm for. 2 On the Threshold menu, select Deactivate Threshold. To reactivate a deactivated alarm: 1 Click the Options dropdown and select Show Deactivated Items. The checkbox will appear checked when 2 deactivated items are being displayed.
Communication Alarms 2 To set a Host Communication alarm, click Options | Host from the device browser panel and select Host Communication Alarm Settings. 3 To set a Device communication alarm, click Options | Device | Device Alarm Settings and select Device Communication Alarm Settings. The Communications Alarm Settings screen appears. 4 Select Enable Alarm (an alarm is not ‘live’ until it is enabled). viewLinc 4.
Chapter 5: Alarms 5 6 7 To set a communication alarm using an existing alarm template, select Use Alarm Template, then select the template from the drop-down list. To set custom alarm settings, select Use Custom Alarm Settings. Set your alarm settings on the General Parameters, Notifications, and Comments tabs following steps 3 to 8 in “Creating Alarm Templates” on page 80. Editing Communication Alarms By default, there is one communication alarm preconfigured for each host and device.
Device Alarms 2 On the Host or Device menu, select Communication Alarm Settings. The Communications Alarm Settings screen appears. 3 4 Deselect the Enable Alarm check box. Click Save. Note: You can also pause alarms - for more information, see “Pausing Alarms” on page 97. Device Alarms Ensuring the continuous functionality of your device is required for accurate real-time monitoring.
Chapter 5: Alarms 3 4 5 Select Enable Alarm (an alarm is not ‘live’ until it is enabled). To set a device alarm using an existing alarm template, select Use Alarm Template, then select the template from the drop-down list. To set custom alarm settings, select Use Custom Alarm Settings and use the General Parameters, Notifications, and Comments tabs to define custom settings (see steps 3 through 8 in “Creating Alarm Templates” on page 80).
Acknowledging Alarms If an alarm is set to require alarm acknowledgement, alarms must be acknowledged. You must be logged in to viewLinc to acknowledge alarms. Acknowledgement information, such as the action taken and any comments, is tracked in the Event Log and Historical database. For more information, see Chapter 7: Events and Chapter 8: Reports. Alarms can also be configured so they do not require acknowledgement.
Chapter 5: Alarms 2 The Acknowledge Alarm dialog box appears, prompting you to enter actions taken and comments. 3 Click Acknowledge. Your comments and actions are added to the Event log and the Acknowledge Alarm box closes. Locations are updated with this change in status. To acknowledge alarms from the alarms list: 1 Click Options | Alarms to view the list of active alarms. 2 3 4 5 96 Select the Alarm you wish to acknowledge.
Pausing Alarms Pausing Alarms You may want to pause alarms if you need to move devices, or if a certain known situation may result in conditions exceeding set thresholds. Pausing alarms is faster than disabling alarms for a temporary period. You can pause an alarm for up to 24 hours. To pause all alarms in a zone: Select Options | Alarms. This list will automatically refresh with the most current alarms as long as the Auto Refresh checkbox remains checked.
Chapter 5: Alarms 98 © 2012 Vaisala Canada Inc
Chapter 6: Permissions This section includes: • Information about User Permissions, User Rights and Access control lists • How to create users, assign them to groups and zones, add permissions and control rights. viewLinc 4.
Chapter 6: Permissions About Permissions viewLinc 4.0 provides several new security options and introduces the concepts of groups, users and zones. These features provide quicker methods of configuring permissions for multiple users and subsequently adding individual user permissions as needed. viewLinc 4.0 also provides the ability to add an access control list to a particular zone then give a group permissions specific to that zone.
Creating New Groups, Users and ACL’s Creating New Groups, Users and ACL’s Creating a New Group 1 Select Options | System Configuration | Groups. 2 Select Add Group from the Options drop box in the Groups window. 3 Complete the Group Name and Description fields with the appropriate information. Expand the Rights view by clicking on the lower bar labelled “Rights”. Click the Add Right button and select the rights required for this group by clicking the checkboxes under the Select column, then click OK.
Chapter 6: Permissions 6 7 Expand the Members view by clicking Members then click the Add User button. Select the users to be included in this group by clicking all required checkboxes, then click OK. The members of the selected groups and their group rights should now appear under the Member section in the accordion view. Note: The Add Groups functionality is available only for users with ‘Manage System’ rights.
Creating New Groups, Users and ACL’s 4 Set the password manually by entering and confirming it, or click the Windows Authentication checkbox in order to make the user’s password the same as their windows password. Note: 5 6 For this functionality to work, the login name field must match an existing windows login. Use standard windows login naming delineated by the “/” character where appropriate. Expand the Rights view by clicking on the lower bar labelled “Rights”.
Chapter 6: Permissions 7 Expand the Groups view by clicking the Groups bar then click the Add Group button. 8 Select the groups to be included in this group by clicking all required checkboxes, then click OK. The members of the selected groups and their group rights should now appear under the Member section in the accordion view. Click Save.
Creating New Groups, Users and ACL’s nodes/locations unless otherwise specified by the user. The system will resolve any conflicting permissions by applying the highest permission and removing the lower ACL when changes are saved. viewLinc offers several access control privileges, as outlined in the following table: Security Level Privileges Full Control • full privileges • in viewLinc 3.
Chapter 6: Permissions To Add an ACL to a Zone 1 Select Options | System Configuration | Locations Manager. 2 Navigate to the zone you’d like to specify access to by using the Locations tree. Select a location. Click the Access Control tab to see the current permissions for the zone.
Creating New Groups, Users and ACL’s Therefore it should remain unchecked if the user/group should not view the information in any of the subfolders. Access should instead be given to these subfolders on an individual basis. 7 Click Save. The new permission should appear in the Access Control list and access to the Location will be limited accordingly.
Chapter 6: Permissions 108 © 2012 Vaisala Canada Inc
Chapter 7: Events All events - such as alarms, transfers of data from the device, alarm acknowledgements, system configuration changes and general system notifications - are tracked in viewLinc’s Event Log under Options | Events. The data tracked in Events is different from the data tracked in a device.
Chapter 7: Events Viewing Events Events are viewed in an Event Log, a text-based listing of all system events occurring with the devices on your system. To view Events: 1 From viewLinc, select Options | Events. The Event Log 2 3 appears, displaying a list of events, and, if available, comments on the event in the Event Details area to the right of the event listing. Using the date and time selectors, choose the period for which you want to see events.
Adding Comments to Events with them. You can also filter by specific users, groups or locations by clicking accordingly then checking or unchecking the checkboxes for the desired users, groups or locations. Select Options | Refresh to refresh the list or click outside of the filters window and the list will refresh automatically. Adding Comments to Events You may want to add comments to the Event Log, perhaps to outline why an event occurred or what was done in response to an event or problem.
Chapter 7: Events Adding Custom Events You may want to add comments to the Event Log, perhaps to outline why an event occurred or what was done in response to an event or problem. To add a custom event: 1 2 From viewLinc, select Options | Events. From the events window, select Options | Add Custom Event. 3 Fill in the custom event message and details, then press Save. Printing Event Logs To print the event log: 1 From viewLinc, select Options | Events.
Exporting Event Logs 6 In a new browser window, a printer-friendly Event Log report opens. 7 The Print dialog box displays automatically allowing you to set your print parameters and print the Event Log. Exporting Event Logs With viewLinc you can export event log data into a saved .tsv file for analysis at a later date. To export event logs: 1 2 In viewLinc, click Options | Events and choose the date range you are interested in exporting.
Chapter 7: Events 114 © 2012 Vaisala Canada Inc
Chapter 8: Reports Using viewLinc, you can create graphs and reports to analyze changes in data over time based on the historical data collected by Vaisala devices. In this section, you’ll learn what historical data is and how to: • Analyze historical data • Generate historical data reports in graphical and tabular formats • Create new reports and report templates • Delete reports viewLinc 4.
Chapter 8: Reports About Reports Vaisala devices have the ability to store large amounts of data inside them. Data is logged in frequencies from once every 10 seconds to once every 24 hours. To set this frequency (known as the sample interval) for Vaisala Veriteq devices, refer to your vLog product guide. To set the sample interval for 300 Series Transmitters refer to the specific Vaisala product guide. Also see “Editing Device Properties and Aliases” on page 45.
Generating Historical Data Reports Generating Alarm History Reports To generate an Alarm history report: 1 Select Options | Reports and left click to select the report you want to generate from the Report Definitions tree. The report parameters appear on the right side of your screen (users can only view report parameters for the reports they generate, or reports to which they have been granted owner access). 2 Select an Alarm.
Chapter 8: Reports you want the report to generate, and how frequently you want it generated. Note: 4 5 For large report data sets, we recommend that you schedule report generation at a time when few users are using the system, such as after business hours. On the Content tab determine whether you want a brief report (with one line for each alarm) or a detailed report (showing details about all alarm activities: activation, notifications, acknowledgement, etc.).
Generating Historical Data Reports from the options dropdown. The exclamation point icon indicates when you have made changes that need to be saved. Generating Location History Reports To generate a Location History report: Note: viewLinc does not provide a default Location History report. Instead, the first time you generate a Location History report, the report is automatically saved. 1 Select Options | Reports.
Chapter 8: Reports and the range type data based on a specific date range, or the most recent data. 3 In the Scheduled Generation area, you can choose the format for your report (PDF or tab-separate, for Excel), to automatically generate and save the report to a specific file location, or send the report to an email address or a list of addresses (use a comma to separate email addresses). You can also schedule when you want the report to generate, and how frequently you want it generated.
Generating Historical Data Reports Statistic Settings in the Statistic Settings tab), and/or Tabular Data. 5 If you include the Interval Statistics graph, use the Statistics Settings tab to define how information will display on your report, and any statistical information you want to include: a From Statistics Settings, select a statistics interval by checking the Include statistics at intervals checkbox if you want to intermittently generate statistics within the time frame of a report.
Chapter 8: Reports Locations. The screen will become greyed out to indicate that all are included. You can also select specific locations and zones: a Select the option Selected Locations and Zones. b To select one or more locations in a zone, check the checkbox next to the zone or expand the zone and check the checkbox next to the location name. c To add an index to the graph, select Show Markers.
Creating New Reports 7 Use the Page Layout tab to define the headers, footers, paper size and orientation: a For Header or Footer options, choose to display on all pages, on the first page only, on the last page only, or on the first and last page. b To define the content of your header or footer, enter text in the Left, Center or Right fields. c You can also choose the paper size you want to print on and the orientation (portrait or landscape).
Chapter 8: Reports Your new report is saved and appears alphabetically in the report list. Deleting Reports To delete a report that you no longer use: 1 Select the report you want to delete from the report definitions tree. 2 124 Select Options | Delete. Click OK to confirm.
Chapter 9: Transfers This section describes how to: • Transfer historical data from Vaisala Veriteq devices • Create, edit, deactivate and temporarily disable scheduled data transfers viewLinc 4.
Chapter 9: Transfers About Transfers and Transfer Schedules In addition to being able to view your device history in viewLinc, you can transfer your Vaisala Veriteq device data for viewing and analyzing in a spreadsheet or other data analysis tool. You can transfer Vaisala Veriteq device data according to a set schedule. Since transfers can be scheduled in advance, you don’t need to be there when the transfer takes place.
About Transfers and Transfer Schedules 4 From the Device drop-down, choose the device for which you want to set the transfer. 5 In the “Email notifications to” dialog, enter the email zaddress to receive notification should the transfer fail. You can choose an email address, a list of email addresses separated by commas, or a distribution list created on your mail server by the IT administrator. Ensure correct mail server settings have been set in “Configuring Email Settings” on page 49.
Chapter 9: Transfers created from combinations of the device's description, its serial number, and the date and time the file was saved. For example, Device ID-08094523-2011-04-22 16-3001.spl. 10 In the comments area, enter either a preconfigured comment, or any specific comments you want to associate with this transfer, such as its purpose, to whom email notifications should go, and so on. 11 To test that the transfer will complete as defined, click Transfer Now.
About Transfers and Transfer Schedules Deactivating a Transfer Schedule You will need to deactivate any scheduled transfers when deactivating devices. To deactivate a scheduled transfer: 1 From viewLinc, click Transfers. 2 3 4 Select the row containing the scheduled transfer you want to deactivate. Click Deactivate Transfer. A dialog appears, prompting you to confirm the deactivation. Click Yes.
Chapter 9: Transfers 130 © 2012 Vaisala Canada Inc
Chapter 10: Mobile UI This section is for administrators and general users. In this section, you’ll learn about: • How to navigate viewLinc 4.0’s Mobile interface • The types of functions available in the Mobile application Let’s get started learning about the Mobile interface in viewLinc. viewLinc 4.
Chapter 10: Mobile UI About the Mobile UI viewLinc 4.0 provides access from Mobile devices, allowing you to perform certain key tasks from your smartphone or tablet. The look and feel of the mobile application is similar to the main UI, however access is limited to certain key functions as follows: • The Locations Panel • Popup Trends • Alarms and alarm comments.
About the Mobile UI 2 Press Options | Popup Trend 3 The Popup Trend window appears. This window is controlled using the same buttons and checkboxes as a traditional popup trend window. See “Opening Large Popup Trend Views” on page 71. Also see step 9 of “Building a Trend with the Trend Tab” on page 67 for how to use the blue arrow button controls. To change popup trend graph settings using the mobile UI: 1 Press Options | Popup Trend with a location selected.
Chapter 10: Mobile UI Acknowledging Alarms with the Mobile UI To acknowledge an alarm using the mobile UI: 1 2 3 Press the alarms button. Highlight the alarm you’d like to acknowledge. Press Options | Acknowledge. To pause or resume alarming using the mobile UI: 1 2 134 Press the Locations view button. Press a location to pause to pause or resume alarming for.
About the Mobile UI 3 Press Pause X Alarming or Resume X Alarming (where X is the type of alarm you’d like to control.) 4 The alarming will remain paused until you toggle it by following these steps again and selecting Resume X Alarming. viewLinc 4.
Chapter 10: Mobile UI 136 © 2012 Vaisala Canada Inc
Appendix: FAQs & Troubleshooting This section contains answers to frequently asked questions and information for troubleshooting common problems with viewLinc and vNet or Digi devices. It also contains some technical details for administrators and support staff. As an administrator, you may want to be aware of the viewLinc services running on your Windows PC. This section also contains information on which files are installed as part of viewLinc.
Appendix: FAQs & Troubleshooting viewLinc Device Host, viewLinc Watchdog, and viewLinc POS Display), then from the pop-up menu, choose Stop. Q: What files are installed with viewLinc? A: Most of the files installed as part of viewLinc are installed into one directory - by default, "viewLinc". During installation, administrators can change default file location and name. The default path to the files installed as part of viewLinc is C:\Program Files\Veriteq Instruments\viewLinc.
Q: My network uses a combination of Vaisala Veriteq devices and 300 Series Transmitters. How can I add them quickly? A: To add multiple transmitters or a combination of devices and transmitters at one time, create a .txt definitions file with one device or transmitter defined per line. Add fields to identify the device class and device properties (separating each field with a tab). To set vcom type devices (Vaisala Veriteq devices), define the com port number to which your device is connected.
Appendix: FAQs & Troubleshooting For example: Q: How do you add IP addresses for devices? A: You don't. However you do assign IP addresses to your communication devices. Because viewLinc communicates using COM ports, attaching devices to the network using Ethernet/IP addresses requires the use of a networking device. vNet or Digi devices create virtual COM ports that allow devices to communicate with viewLinc using Ethernet.
3 For more detail, in Device Manager, under Multiport serial adapters, right-click the device in question. Choose Properties, select the Advanced tab, and click on the properties button. On the left will be a list of the COM ports used for this device. To see which devices are being controlled by viewLinc, see the System tab. Q: I'm using vNet/Digi devices to connect my devices to the network. I want to move my device from one location to another within the same subnet.
Appendix: FAQs & Troubleshooting 2 You do NOT need to uninstall the device software from the viewLinc Server machine; but, you do need to make some configuration changes: • Reserved IPs: Remove the reservation from the DHCP scope for the original subnet and create a new reservation in the DHCP scope for the new subnet. Proceed to step 6. • Static IPs: With the vNet or Digi device still connected at its original location, log into the vNet or Digi web interface.
2 that routing exists between the subnets. Go to the next test. For Digi devices: a In the command prompt, type telnet . If you get a login prompt, this test will prove that the device is able to respond to requests. Hit "Ctrl+C" to abort the login. Go to the next test. b In the command prompt, type telnet 771. If you get an error message (and the previous tests were successful) then Port 771 is being blocked between the local computer and the device.
Appendix: FAQs & Troubleshooting 4 5 6 following at a command prompt: ping . If there is communication between the device and the network, check that the Vaisala-supplied cable connecting the device to the device is connected properly. If the light on the cable is solid red, there is a problem with the network device or device cable. Ensure your device has been configured to use RealPort (see www.vaisala.com/lifescience-hitech for more).
Q: I've made some changes in viewLinc, such as new thresholds and device descriptions, but they're not showing up. What's wrong? A: Location information is updated and refreshed depending on the refresh rate set in viewLinc. Click the Refresh button in viewLinc, or determine the refresh rate viewLinc is using and wait the allotted time.
Appendix: FAQs & Troubleshooting w Eggplant (97, 64, 81) x Buff (240, 220, 130) Q: If I wish to back up the files associated with viewLinc, what are their locations and file sizes? A: viewLinc configuration text files: \config\* (small text files) viewLinc security keys for https: \config\keys\* (small binary files) viewLinc operational configuration: app_data_root\db\Viewlinc.
over Ethernet (PoE) (Optional) Digi Device 9-30VDC powered (AC adapter included). Requires transmitter configured with DB9 serial cable. Requires DB9-serial cable connection between Digi Device and Transmitter. Multi-port Digi Device (Ethernet): Allows multiple PTU300, HMT330, DMT340 or MMT330 devices to be connect to the viewLinc host server via standard TCP/IP Ethernet network. Requires installation of Digi device drivers (included) and configuration of virtual COM ports on viewLinc host computer.
Appendix: FAQs & Troubleshooting Q: How do I upgrade from viewLinc 3.6/3.7? How does viewLinc upgrade my data for use in viewLinc 4.0? A: viewLinc will automatically detect your existing version and convert your data. This is done transparently when you install viewLinc 4.0. The data is treated as follows: 1 2 3 Zones are created based on the Zones structure in 3.6. They are created as a top-level zone.
9 Device ACLs will be created for the Administrators group only For more help with any of these issues, contact Vaisala Canada at 1-866-861-3388 or vaisalasupport@veriteq.com. viewLinc 4.
Appendix: FAQs & Troubleshooting 150 © 2012 Vaisala Canada Inc
Index Index Numerics 300 Series Transmitters 137 adding 41 installing 8 IP address 42 output quantities 62 See also System Requirements swapping 43 A acknowledge an alarm 75, 95, 96 active alarms viewing 74 adding comments to alarm notifications 84 multiple devices 139 adding comments to event logs 111 administrator’s road map 4 alarm templates creating 80 editing 50 alarm trigger 80 alarms 77 acknowledging 75, 94, 95, 96 active viewing 74 changing email contents for 50 color codes 81 commands 84 communic
Index browsers supported 6 C calibration alarms 79 celsius, showing temperatures in 56 channel description defined 65 editing 46 channel number 65 channels aliases 56 editing properties 46 linking 32 properties 46 unlinking 32 clear unit preferences 48 cloning a report 123 color selecting for alarms 81 selecting for reports 122 color palette 145 columns hiding and showing 36 ordering 32 COM Ports viewing 140 commands alarms 84 comments adding to alarms 84 adding to event logs 111 for email messages 58 pre
Index descriptions 55 discovering 40 editing aliases 45 editing properties 45 removing 44 swapping 42 Digi devices installation of viewLinc with 11–15 moving location of 141 RealPort driver installation 12 troubleshooting 140, 141 disabling communication alarms 92 threshold alarms 89 discovering Vaisala Veriteq Loggers 40 vNet devices 10 drivers RealPort 10, 12 USB cable 13 E editing communication alarms 92 device aliases 45 device and channel properties 45 email templates 51 logger alarms 94 threshold al
Index I indicators, color 81 installation 300 Series Transmitters 8 Administrator’s Road Map 4 Digi RealPort driver 12 host 14 viewLinc 8, 15 vNet RealPort driver installation 10 installing viewLinc 8 Internet Explorer versions supported 6 IP addresses 300 Series Transmitters 42 iPhone 132 L launching applications or devices 80 locations aliases 55 changing unit preference 48 opening 65, 66 reading graphs 73 screen 63 searching for 31 unlinking 34 logger alarms adding comments to 84 adding email notificat
Index O opening large popup trend view 65, 66 output quantities 62 P passwords reconfirmation after session expiry 17, 57 pausing alarms 97 PDF reports 117, 118, 120 permissions about 100 permissions, user 52 popup trend views acknowledging alarms from 75 opening 71 reading 73 viewing 75 pop-ups for alarms 79 preconfigured comments 84 preferences about 55 printing reports 123 privileges, user 52 R reactivating users 55 reading threshold values 74 reading graphs in large popup trend view 73 real-time gra
Index road map 4 Settings.
Index reactivating 55 security levels 52 working with 52 using color for alarms 81 for reports 122 V Vaisala Veriteq loggers discovering 40 See also System Requirements validation alarms defined 79 viewing active alarms 74 COM ports 140 event comments 111 locations 65, 66 viewLinc backing up 146 browsers supported by 6 files installed with 138 installation 12 with Digi devices 11–15 with serial ports 4, 13–15 with USB 3 with vNet devices 9 logging in 15 security options 17, 57 server requirements 5 servic
Index 158 © 2012 Vaisala Canada Inc
