User`s guide

Chapter 5 ___________________________________________________________ Vaisala Helpdesk
VAISALA________________________________________________________________________ 21
CHAPTER 5
VAISALA HELPDESK
Getting Help
For technical questions or assistance, contact Vaisala technical
support:
E-mail [e-mail]
Telephone [phone]
Fax [phone]
Return Instructions
If the product needs repair, please follow the instructions below to
speed up the process and avoid extra costs.
1. Read the warranty information.
2. Write a Problem Report with the name and contact information
of a technically competent person who can provide further
information on the problem.
3. On the Problem Report, please explain:
- What failed (what worked / did not work)?
- Where did it fail (location and environment)?
- When did it fail (date, immediately / after a while /
periodically / randomly)?
- How many failed (only one defect / other same or similar
defects / several failures in one unit)?
- What was connected to the product and to which connectors?