Technical data

Chapter 9 __________________________________________________________After Sales Service
VAISALA________________________________________________________________________ 67
CHAPTER 9
AFTER SALES SERVICE
Commitment to Long Term Service
A hydrometeorological network is a long-term investment, which is
intended to operate for over a decade. With such a system, special
interest should be paid to the manufacturers' capability of providing
after sales support to network components. A practical demonstration
of a company's commitment to providing long lasting value to its
customers is a certified quality system. In the case of Vaisala, the ISO
9001 quality system ensures that the customer can rely on receiving
after sales support for Vaisala-made components up to 10 years after
the initial delivery.
An important factor in operating a network is its capability to adjust to
new requirements and to be expanded economically during its whole
operational life. At the time the first system is installed, the operator
of the system may decide not to extend the system to cover a certain
area or certain variables due to some practical restraining reason.
However, it is often found that the system needs be extended after a
while and new stations, sensors and/or telemetry must be added to the
system. The rapid development of electronics brings new solutions,
which must also be easily adapted to existing systems. The system
components should be modular so that it is straightforward to expand
the system’s features. In the MAWS system all of these factors are
already taken care of in the system’s design.