QuickSpecs

Service and Support HP Technology Services for Industry Standard Servers and BladeSystem
Capitalizing on HP ProLiant server capabilities requires a service partner who understands your
increasingly complex business technology environment. That's why it makes sense to team up with the
people who know HP infrastructure hardware and software best - the experienced professionals at HP
Services.
Protect your business beyond warranty with HP Care Pack Services
HP Care Pack services offer complete care and support expertise with committed response choices
designed to meet your IT and business needs.
HP Foundation Care services offer scalable reactive support-packages for HP servers and software. You
can choose the type and level of service that is most suitable for your IT and business needs. HP Proactive
Care delivers high levels of system availability through proactive service management and advanced
technical response.
Recommended HP Care Pack Services for your HP product
Optimized Care 3-Year HP 6 hour Call to Repair Response, Proactive Care
Combined reactive and proactive support for hardware and software helping optimize your systems and
delivering high levels of availability through proactive service management and advanced technical
response. Hardware problem resolution to return the hardware in operating condition within 6 hours of the
initial service request. A Technical Solution Specialist, as your single point of contact, will own your call or
issue end to end until resolved.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855EEE.pdf
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN
Standard Care 3-Year HP 24x7 4 hour response, Proactive Care Service
This service gives you combined reactive and proactive support including rapid access to our Advanced
Solution Center to manage and prevent problems and a Technical Support Specialist with a broad level of
technical knowledge that will engage with additional technical expertise as needed from HP's vast global
resources.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855EEE.pdf
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN
Related Services HP Proactive Care Personalized Support - Environmental Option
The Personalized Support option provides an assigned Account Support Manager who can bring best
practices from across the industry plus extra technical skills to your IT team. This option is only available
as an add-on to HP Proactive Care Support.
HP Proactive Select Service
Provides a flexible way to purchase HP best-in-class consultancy and technical services. You can buy
Proactive Select Service Credits when you purchase your hardware and then use the credits over the next
12 months. http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENN.pdf
HP Installation and Startup for HP Insight Control
QuickSpecs
HP ProLiant DL580 Generation 8 (Gen8)
Service and Support
DA - 14743 North America — Version 1 — February 18, 2014 Page 16