User guide

Availability & Feasibility of Service
• Availability of service subject to subscriber location and technical feasibility.
• Download Speed is dependent on telephone line length .In case higher speed is not possible due to
distance / line condition, speed achievable and correct plan will be configured and the customer will be
intimated by e-mail/ phone from the Area DSL helpdesk.
• Shifting and safe custody is possible only along with existing telephone line. Shifting of Broadband
facility from one telephone to another is possible if telephone numbers are working in the same name
and at same address.
Requirements at Your End
1. MTNL Landline connection. In case, customers do not have a MTNL landline then they need to first apply
for MTNL landline and MTNL broadband connection will be provided
2. Combo plans like TriB_Bphone are also available in which Land line and Broadband connection will
provided. .
3. Customer Premises Equipment (CPE) Requirements
• CPE (ADSL Router) recommended for a single PC, which requires a USB port in your PC.
• CPE (ADSL Router) recommended for multiple user on LAN setup, which requires an Ethernet port (RJ 45)
in your LAN Hub/Switch/PC.
• Operating System: Windows 98 ( Second Edition) and above. Recommended Windows 2000 / Window XP.
For time based plans, Win XP operating system is required.
• PC hardware recommended: RAM (128 MB and above), HDD (Min Free Disk Space 500 MB), USB port for
ADSL CPE/Router or LAN card for ADSL Router and CD ROM drive.
• In case the PC does not have the requisite port, the port need to be got installed by the customers at
their own cost from PC vendor/ supplier.
• If the Customer wishes to use own CPE: Compatible CPEs may be ascertained from MTNL Call
Centre “1500”. MTNL shall not be responsible for any complications arising from non compatibility
of the CPE Software &Hardware procured from market.
• LAN infrastructure (Cabling and Ports) upgradation, reconfiguration would be the customers
responsibility.
Note: Any parallel wiring other than one telephone in the Broadband/ADSL line would lead to reduced
download speed and frequent disconnection.
Using Broadband Service
1. Connections & Installation
For extending the service, the telephone cable coming to the customer’s premises is connected to a ADSL2+
CPE using a POTS Splitter. The ADSL2+ CPE acts as an interface between the telephone cable and the
computer. The ‘POTS Splitter’ is used to separate voice and data signals enabling both Voice and Internet,
simultaneously, on the same telephone line. One cable out of the POTS Splitter is connected to the telephone
instrument. Your MTNL Broadband connection comes with a user account consisting of a Username and
Password. This is used by the CPE in establishing connection to the MTNL Broadband network. The username
and password are pre-configured in the MTNL ADSL2+ CPE. When the CPE is switched ‘ON’, it automatically
establishes a connection to the Broadband Network.
The ADSL2+ CPE and the POTS splitter shall be connected as per the figure given below-
Other telephone
Device
Telephone Line
POTS
S
p
litter
USB or LAN Connection
A
DSL CPE
Telephone
Instrument
4