User guide

How to View Your Broadband Usage Bill Details?
i. Log on to the web site
http://mtnldelhi.in
ii. On the right hand side of the page that will appear on the browser, click on the “View Broadband
Usage Bill Details ” link under “Useful Links” heading.
iii. Enter your broadband connection telephone number.
iv. Select the month for which you want to view the broadband usage bill details.
v. Click on ‘Go’ to view the Usage Bill details including CPE Rental for the month you selected.
12. How to Measure the Speed of Your Broadband Connection?
Visit our web site
http://mtnldelhi.in and click on link test speed of broadband connection. Data will be sent to
your computer in order to calculate the internet connection speed
This may take few seconds depending on your speed of internet connection. Speed (i.e Bandwidth) will be
displayed in Kbps as well as in Mbps.
Troubleshooting
Some basic troubleshooting and diagnostic steps are included in this section for guidance in case of problems
while working with Broadband Connection. The steps detailed in this section are for Windows XP based PC. For
other versions of Windows, the steps may differ slightly.
Note – The ADSL2+ CPE should be handled with care. The settings in the ADSL CPE should not be
changed unless advised as it may affect the functioning of broadband connection.
1. Verifying the LED status on the ADSL2+ CPE
Make sure that the equipment and connecting cables/ interfaces are connected properly and the LED's on the
ADSL2+ CPE have normal status. The Normal and Faulty status of the LED's are described below -
Power LED -
Normal Status – Glowing and Stable.
Faulty Status – OFF. Check the power supply and power chord of Adaptor supplied with CPE. If the power
supply is ok and still the LED is OFF, the ADSL CPE might be faulty. Register complaint with MTNL.
Status LED
Normal Status – Blinking
Faulty Status – OFF => ADSL CPE is Faulty
ADSL LED
Normal Status – Glowing and stable. When the ADSL2+ CPE is switched ON, this LED keeps blinking
initially during train up period. Once the ADSL2+ CPE is trained with the Broadband equipment, it shall
become stable.
Faulty status – OFF or blinking very slowly.
Perform the following steps till LED becomes Normal:
¾ Check the DSL cable for loose connection.
¾ Remove and Reinsert the cable on ADSL CPE.
¾ Switch on the ADSL CPE Power supply.
¾ If still the LED does not glow, this indicates possible telephone line problem.
¾ Verify Dial tone on telephone.
¾ For NO DIALTONE book telephone line fault with MTNL on 198/XXXX2198.
¾ If DIAL TONE is present book Broadband complaint with MTNL Broadband Help Desk
on 1504 or on 22221504.
Ethernet LED ( If used for connection between PC and ADSL2+ CPE)
Normal Status – Glowing and stable in case of NO activity and blinking in case of activity (Browsing etc.)
Faulty status – OFF. Perform the following steps to further diagnose:
• Check the Ethernet cable for loose connection.
• Remove and Reinsert the cable on PC and ADSL CPE.
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