Technical data

Part Number UTSI-NJTC-200323150117 iAN-02EX
June 2005
Administrator Manual
A
T ROUBLESHOOTING
This section provides possible problems that may be encountered while using
the iAN-02EX VoIP Gateway and suggested solutions to them. If you follow the
suggested solutions below but the iAN-02EX VoIP Gateway still does not work
properly, contact technical support for further advice.
Q: Power LED does not light up.
■ S: First check the AC adapter rating. The input rating must meet the
specification of the country. The AC adapter must be DC 10V/1.2A output.
■ S: If the AC adapter output is correct. The problem will be on the VoIP
Gateway. Please replace the VoIP Gateway.
Q: Ethernet interface cannot work.
■ S: Make sure the Ethernet adapter card installed in the PC is workable. The
technician can use Hub/Switch to test it.
■ S: Make sure the Ethernet cable is workable, and the connection between
PC and the VoIP Gateway is secure.
Q: Broadband access cannot work.
■ S: Make sure the Ethernet cable is workable, and the connection between
Broadband device and the VoIP Gateway is secure.
■ S: Check the DHCP or PPPoE server setting. You have to enter correct
username and password for PPPoE registration.
Q: Cannot download the proper configuration file.
■ S: Check if the connection between Provisioning Server and the VoIP
Gateway is secure.
■ S: Check if the file name and setting of Provisioning file are correct.
Q: VoIP LED does not light up.
■ S: Check if configuration file indicates correct IP address and information of
Soft-Switch.
■ S: Check if the VoIP Gateway is able to connect to Soft-Switch.
■ S: Check if the authorization content between the VoIP Gateway and
Soft-Switch are the same.