User's Manual

Troubleshooting
6. TROUBLESHOOTING
When using this phone, if you run into malfunctions, please refer to the
following troubleshooting techniques before requesting help:
Symptom Diagnosis Solution
Have you pressed
and held it for more than 2
seconds?
Press and hold
for more than
2 seconds.
The phone
cannot be
switched on
Is the battery low? Charge the battery.
Is the phone connected to
an AP and registered with
the service network?
Ensure the phone’s
WiFi settings are
correct.
Is t
th
he phone outside of
e AP’s range? Is there
sufficient signal strength?
Move closer to the
AP for better signal
strength.
Cannot make
calls
Is the phone number
correct?
Enter the correct
number to make
the call.
Is the ring mode of the
current profile set to
Vibration or Mute?
Select different ring
mode or different
profile.
No ring
Have you pressed and
held
in standby
mode, displaying ?
In standby mode,
press and hold
again.
Strong
interference noise
during call; or call
Is there an obstacle
nearby that is preventing
signals from passing?
Move to another
area.
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