User's Manual

39
MAKING A CALL THROUGH
THE CONTACT LIST
# BAL/Balance: #BAL is a VZW Customer Service VRU number
(Free call) that provides customers information on their Verizon
Wireless billing balance. When a customer calls #BAL/#225 from
their mobile phone, once connected (3 seconds or less), the user
will have the option to
- Stay on the line - the VRU system will read balance information
in detail, along with some explanation to the user.
- Hang-up - the VRU system will automatically send user a SMS
Message with the balance information to the device.
# MIN/Minutes Usage: #MIN is a VZW Customer Service VRU
number (Free call) that provides customers information on their
Verizon Wireless usage. When the user calls #MIN/#646 from the
device and successfully connects to the VRU system, the user will
have the option to
- Stay on the line - the VRU system will read usage information in
detail, along with some explanation.
- Hang-up - the VRU system will automatically send an SMS
message with the usage information to the device.
# PMT/Payment: #PMT is a VZW Customer Service VRU number
(Free call) that allows user to make a bill payment, either with
a payment option they have already set up, or using a new, one
time payment option. When the user dials #PMT/#768 from
the device, and successfully connects to the VRU system, it (the
system) will walk the user through the payment option.
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